531 lines
16 KiB
PHP
531 lines
16 KiB
PHP
<?php
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/* Copyright (C) 2013-2015 Jean-François FERRY <hello@librethic.io>
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* Copyright (C) 2016 Christophe Battarel <christophe@altairis.fr>
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* Copyright (C) 2024 Destailleur Laurent <eldy@users.sourceforge.net>
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*
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* This program is free software; you can redistribute it and/or modify
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* it under the terms of the GNU General Public License as published by
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* the Free Software Foundation; either version 3 of the License, or
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* (at your option) any later version.
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*
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* This program is distributed in the hope that it will be useful,
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* but WITHOUT ANY WARRANTY; without even the implied warranty of
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* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
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* GNU General Public License for more details.
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*
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* You should have received a copy of the GNU General Public License
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* along with this program; if not, write to the Free Software
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* Foundation, Inc., 59 Temple Place - Suite 330, Boston, MA 02111-1307, USA.
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*/
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/**
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* \file ticket/class/actions_ticket.class.php
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* \ingroup ticket
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* \brief File Class ticket
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*/
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require_once DOL_DOCUMENT_ROOT.'/ticket/class/ticket.class.php';
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require_once DOL_DOCUMENT_ROOT.'/core/lib/files.lib.php';
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require_once DOL_DOCUMENT_ROOT.'/core/class/extrafields.class.php';
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require_once DOL_DOCUMENT_ROOT.'/contact/class/contact.class.php';
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require_once DOL_DOCUMENT_ROOT.'/contrat/class/contrat.class.php';
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require_once DOL_DOCUMENT_ROOT.'/fichinter/class/fichinter.class.php';
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require_once DOL_DOCUMENT_ROOT.'/core/class/commonhookactions.class.php';
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// TODO Only the last method emailElementlist is a hook method. Other must be moved into standard ticket.class.php
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/**
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* Class Actions of the module ticket
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*/
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class ActionsTicket extends CommonHookActions
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{
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/**
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* @var DoliDB Database handler.
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*/
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public $db;
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/**
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* @var Ticket Ticket
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*/
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public $dao;
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public $mesg;
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/**
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* @var string Error code (or message)
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*/
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public $error;
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/**
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* @var string[] Error codes (or messages)
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*/
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public $errors = array();
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//! Numero de l'erreur
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public $errno = 0;
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public $template_dir;
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public $template;
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/**
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* @var string ticket action label
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*/
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public $label;
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/**
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* @var string description
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*/
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public $description;
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/**
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* @var int ID
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*/
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public $fk_statut;
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/**
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* @var int Thirdparty ID
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*/
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public $fk_soc;
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/**
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* Constructor
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*
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* @param DoliDB $db Database handler
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*/
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public function __construct($db)
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{
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$this->db = $db;
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}
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/**
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* Instantiation of DAO class
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*
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* @return void
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*/
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public function getInstanceDao()
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{
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if (!is_object($this->dao)) {
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$this->dao = new Ticket($this->db);
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}
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}
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/**
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* Fetch object
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*
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* @param int $id ID of ticket
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* @param string $ref Reference of ticket
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* @param string $track_id Track ID of ticket (for public area)
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* @return int Return integer <0 if KO, >0 if OK
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*/
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public function fetch($id = 0, $ref = '', $track_id = '')
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{
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$this->getInstanceDao();
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return $this->dao->fetch($id, $ref, $track_id);
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}
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/**
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* Print statut
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*
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* @param int $mode Display mode
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* @return string Label of status
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*/
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public function getLibStatut($mode = 0)
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{
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$this->getInstanceDao();
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$this->dao->fk_statut = $this->fk_statut;
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return $this->dao->getLibStatut($mode);
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}
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/**
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* Get ticket info
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*
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* @param int $id Object id
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* @return void
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*/
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public function getInfo($id)
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{
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$this->getInstanceDao();
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$this->dao->fetch($id);
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$this->label = $this->dao->label;
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$this->description = $this->dao->description;
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}
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/**
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* Get action title
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*
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* @param string $action Type of action
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* @return string Title of action
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*/
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public function getTitle($action = '')
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{
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global $langs;
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if ($action == 'create') {
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return $langs->trans("CreateTicket");
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} elseif ($action == 'edit') {
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return $langs->trans("EditTicket");
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} elseif ($action == 'view') {
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return $langs->trans("TicketCard");
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} elseif ($action == 'add_message') {
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return $langs->trans("TicketAddMessage");
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} else {
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return $langs->trans("TicketsManagement");
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}
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}
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/**
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* Show ticket original message
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*
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* @param User $user User which display
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* @param string $action Action mode
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* @param Ticket $object Object ticket
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* @return void
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*/
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public function viewTicketOriginalMessage($user, $action, $object)
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{
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global $langs;
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print '<!-- initial message of ticket -->'."\n";
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if ($user->hasRight('ticket', 'manage') && $action == 'edit_message_init') {
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// MESSAGE
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print '<form action="'.$_SERVER['PHP_SELF'].'" method="post">';
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print '<input type="hidden" name="token" value="'.newToken().'">';
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print '<input type="hidden" name="track_id" value="'.$object->track_id.'">';
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print '<input type="hidden" name="action" value="set_message">';
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}
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// Initial message
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print '<div class="div-table-responsive-no-min">'; // You can use div-table-responsive-no-min if you don't need reserved height for your table
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print '<table class="border centpercent margintable">';
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print '<tr class="liste_titre trforfield"><td class="nowrap titlefield">';
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print $langs->trans("InitialMessage");
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print '</td><td>';
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if ($user->hasRight("ticket", "manage")) {
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if ($action != 'edit_message_init') {
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print '<a class="editfielda" href="'.$_SERVER['PHP_SELF'].'?action=edit_message_init&token='.newToken().'&track_id='.$object->track_id.'">'.img_edit($langs->trans('Modify')).'</a>';
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} else {
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print '<input type="submit" class="button button-edit smallpaddingimp" value="'.$langs->trans('Modify').'">';
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print ' <input type="submit" class="button button-cancel smallpaddingimp" name="cancel" value="'.$langs->trans("Cancel").'">';
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}
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}
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print '</td></tr>';
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print '<tr>';
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print '<td colspan="2">';
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if ($user->hasRight('ticket', 'manage') && $action == 'edit_message_init') {
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// Message
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$msg = GETPOSTISSET('message_initial') ? GETPOST('message_initial', 'restricthtml') : $object->message;
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include_once DOL_DOCUMENT_ROOT.'/core/class/doleditor.class.php';
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$uselocalbrowser = true;
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$ckeditorenabledforticket = getDolGlobalString('FCKEDITOR_ENABLE_TICKET');
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if (!$ckeditorenabledforticket) {
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$msg = dol_string_nohtmltag($msg, 2);
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}
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$doleditor = new DolEditor('message_initial', $msg, '100%', 250, 'dolibarr_details', 'In', true, $uselocalbrowser, $ckeditorenabledforticket, ROWS_9, '95%');
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$doleditor->Create();
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} else {
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print '<div class="longmessagecut small">';
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print dolPrintHTML($object->message);
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print '</div>';
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/*print '<div class="clear center">';
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print $langs->trans("More").'...';
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print '</div>';*/
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//print '<div>' . $object->message . '</div>';
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}
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print '</td>';
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print '</tr>';
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print '</table>';
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print '</div>';
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if ($user->hasRight('ticket', 'manage') && $action == 'edit_message_init') {
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// MESSAGE
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print '</form>';
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}
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}
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/**
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* View html list of message for ticket
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*
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* @param boolean $show_private Show private messages
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* @param boolean $show_user Show user who make action
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* @param Ticket $object Object ticket
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* @return void
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*/
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public function viewTicketMessages($show_private, $show_user, $object)
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{
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global $langs, $user;
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// Load logs in cache
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$ret = $this->dao->loadCacheMsgsTicket();
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if ($ret < 0) {
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dol_print_error($this->dao->db);
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}
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$action = GETPOST('action', 'aZ09');
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print '<div class="ticketpublicarea ticketlargemargin centpercent" style="padding-top: 0">';
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$this->viewTicketOriginalMessage($user, $action, $object);
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print '</div>';
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if (is_array($this->dao->cache_msgs_ticket) && count($this->dao->cache_msgs_ticket) > 0) {
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print '<div class="ticketpublicarea ticketlargemargin centpercent">';
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print '<div class="div-table-responsive-no-min">';
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print '<table class="border centpercent">';
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print '<tr class="liste_titre">';
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print '<td>';
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print $langs->trans('TicketMessagesList');
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print '</td>';
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if ($show_user) {
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print '<td>';
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print $langs->trans('User');
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print '</td>';
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}
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print '</tr>';
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foreach ($this->dao->cache_msgs_ticket as $id => $arraymsgs) {
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if (!$arraymsgs['private']
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|| ($arraymsgs['private'] == "1" && $show_private)
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) {
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//print '<tr>';
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print '<tr class="oddeven nohover">';
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print '<td><strong>';
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print img_picto('', 'object_action', 'class="paddingright"').dol_print_date($arraymsgs['datep'], 'dayhour');
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print '<strong></td>';
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if ($show_user) {
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print '<td>';
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if ($arraymsgs['fk_user_author'] > 0) {
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$userstat = new User($this->db);
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$res = $userstat->fetch($arraymsgs['fk_user_author']);
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if ($res) {
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print $userstat->getNomUrl(0);
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}
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} elseif (isset($arraymsgs['fk_contact_author'])) {
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$contactstat = new Contact($this->db);
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$res = $contactstat->fetch(0, null, '', $arraymsgs['fk_contact_author']);
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if ($res) {
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print $contactstat->getNomUrl(0, 'nolink');
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} else {
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print $arraymsgs['fk_contact_author'];
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}
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} else {
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print '<span class="opacitymedium">'.$langs->trans('Unknown').'</span>';
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}
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print '</td>';
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}
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print '</tr>';
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print '<tr class="oddeven nohover">';
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print '<td'.($show_user ? ' colspan="2"' : '').'>';
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print $arraymsgs['message'];
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//attachment
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$documents = array();
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$sql = 'SELECT ecm.rowid as id, ecm.src_object_type, ecm.src_object_id';
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$sql .= ', ecm.filepath, ecm.filename, ecm.share';
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$sql .= ' FROM '.MAIN_DB_PREFIX.'ecm_files ecm';
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$sql .= " WHERE ecm.filepath = 'agenda/".$arraymsgs['id']."'";
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$sql .= ' ORDER BY ecm.position ASC';
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$resql = $this->db->query($sql);
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if ($resql) {
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if ($this->db->num_rows($resql)) {
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while ($obj = $this->db->fetch_object($resql)) {
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$documents[$obj->id] = $obj;
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}
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}
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}
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if (!empty($documents)) {
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$isshared = 0;
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$footer = '<div class="timeline-documents-container">';
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foreach ($documents as $doc) {
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if (!empty($doc->share)) {
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$isshared = 1;
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$footer .= '<span id="document_'.$doc->id.'" class="timeline-documents" ';
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$footer .= ' data-id="'.$doc->id.'" ';
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$footer .= ' data-path="'.$doc->filepath.'"';
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$footer .= ' data-filename="'.dol_escape_htmltag($doc->filename).'" ';
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$footer .= '>';
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$filePath = DOL_DATA_ROOT.'/'.$doc->filepath.'/'.$doc->filename;
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$mime = dol_mimetype($filePath);
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$thumb = $arraymsgs['id'].'/thumbs/'.substr($doc->filename, 0, strrpos($doc->filename, '.')).'_mini'.substr($doc->filename, strrpos($doc->filename, '.'));
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$doclink = DOL_URL_ROOT.'/document.php?hashp='.urlencode($doc->share);
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$mimeAttr = ' mime="'.$mime.'" ';
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$class = '';
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if (in_array($mime, array('image/png', 'image/jpeg', 'application/pdf'))) {
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$class .= ' documentpreview';
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}
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$footer .= '<a href="'.$doclink.'" class="btn-link '.$class.'" target="_blank" '.$mimeAttr.' >';
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$footer .= img_mime($filePath).' '.$doc->filename;
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$footer .= '</a>';
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$footer .= '</span>';
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}
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}
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$footer .= '</div>';
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if ($isshared == 1) {
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print '<br>';
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print '<br>';
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print $footer;
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}
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}
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print '</td>';
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print '</tr>';
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}
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}
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print '</table>';
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print '</div>';
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print '</div>';
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} else {
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print '<div class="ticketpublicarea ticketlargemargin centpercent">';
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print '<div class="info">'.$langs->trans('NoMsgForThisTicket').'</div>';
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print '</div>';
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}
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}
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/**
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* View list of message for ticket with timeline display
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*
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* @param boolean $show_private Show private messages
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* @param boolean $show_user Show user who make action
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* @param Ticket $object Object ticket
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* @return void
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*/
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public function viewTicketTimelineMessages($show_private, $show_user, Ticket $object)
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{
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global $conf, $langs, $user;
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// Load logs in cache
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$ret = $object->loadCacheMsgsTicket();
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$action = GETPOST('action');
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if (is_array($object->cache_msgs_ticket) && count($object->cache_msgs_ticket) > 0) {
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print '<section id="cd-timeline">';
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foreach ($object->cache_msgs_ticket as $id => $arraymsgs) {
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if (!$arraymsgs['private']
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|| ($arraymsgs['private'] == "1" && $show_private)
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) {
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print '<div class="cd-timeline-block">';
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print '<div class="cd-timeline-img">';
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print '<img src="img/messages.png" alt="">';
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print '</div> <!-- cd-timeline-img -->';
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print '<div class="cd-timeline-content">';
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print $arraymsgs['message'];
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print '<span class="cd-date">';
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print dol_print_date($arraymsgs['datec'], 'dayhour');
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if ($show_user) {
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if ($arraymsgs['fk_user_action'] > 0) {
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$userstat = new User($this->db);
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$res = $userstat->fetch($arraymsgs['fk_user_action']);
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if ($res) {
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print '<br>';
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print $userstat->getNomUrl(1);
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}
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} else {
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print '<br>';
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print $langs->trans('Customer');
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}
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}
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print '</span>';
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print '</div> <!-- cd-timeline-content -->';
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print '</div> <!-- cd-timeline-block -->';
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}
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}
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print '</section>';
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} else {
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print '<div class="info">'.$langs->trans('NoMsgForThisTicket').'</div>';
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}
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}
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/**
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* Print html navbar with link to set ticket status
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*
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* @param Ticket $object Ticket sup
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* @return void
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*/
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public function viewStatusActions(Ticket $object)
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{
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global $langs;
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print '<div class="div-table-responsive-no-min margintoponly navBarForStatus">';
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print '<div class="centpercent right">';
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// Exclude status which requires specific method
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$exclude_status = array(Ticket::STATUS_CLOSED, Ticket::STATUS_CANCELED);
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// Exclude actual status
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$exclude_status = array_merge($exclude_status, array((int) $object->status));
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// Exclude also the Waiting/Pending/Suspended status
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if (!getDolGlobalString('TICKET_INCLUDE_SUSPENDED_STATUS')) {
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$exclude_status[] = $object::STATUS_WAITING;
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}
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// Sort results to be similar to status object list
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//sort($exclude_status);
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foreach ($object->labelStatusShort as $status => $status_label) {
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if (!in_array($status, $exclude_status)) {
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print '<div class="inline-block center margintoponly marginbottomonly">';
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if ($status == 1) {
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$urlforbutton = $_SERVER['PHP_SELF'].'?track_id='.$object->track_id.'&action=set_read&token='.newToken(); // To set as read, we use a dedicated action
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} else {
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$urlforbutton = $_SERVER['PHP_SELF'].'?track_id='.$object->track_id.'&action=confirm_set_status&token='.newToken().'&new_status='.((int) $status);
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}
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print '<a class="butAction butStatus marginbottomonly" href="'.$urlforbutton.'">';
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print $object->LibStatut($status, 3, 1).' ';
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//print img_picto($langs->trans($object->labelStatusShort[$status]), 'statut'.$status.'.png@ticket', '', false, 0, 0, '', 'valignmiddle').' ';
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print $langs->trans($object->labelStatusShort[$status]);
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print '</a>';
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print '</div>';
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}
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}
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print '</div>';
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print '</div>';
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print '<br>';
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}
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/**
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* Hook to add email element template
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*
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* @param array $parameters Parameters
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* @param Ticket $object Object for action
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* @param string $action Action string
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* @param HookManager $hookmanager Hookmanager object
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* @return int
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*/
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public function emailElementlist($parameters, &$object, &$action, $hookmanager)
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|
{
|
|
global $langs;
|
|
|
|
$error = 0;
|
|
|
|
if (in_array('admin', explode(':', $parameters['context']))) {
|
|
$this->results = array('ticket_send' => $langs->trans('MailToSendTicketMessage'));
|
|
}
|
|
|
|
if (!$error) {
|
|
return 0; // or return 1 to replace standard code
|
|
} else {
|
|
$this->errors[] = 'Error message';
|
|
return -1;
|
|
}
|
|
}
|
|
}
|