1659 lines
64 KiB
PHP
1659 lines
64 KiB
PHP
<?php
|
|
/* Copyright (C) 2013-2016 Jean-François FERRY <hello@librethic.io>
|
|
* Copyright (C) 2016 Christophe Battarel <christophe@altairis.fr>
|
|
* Copyright (C) 2018 Laurent Destailleur <eldy@users.sourceforge.net>
|
|
* Copyright (C) 2021-2024 Frédéric France <frederic.france@free.fr>
|
|
* Copyright (C) 2021 Alexandre Spangaro <aspangaro@open-dsi.fr>
|
|
* Copyright (C) 2022-2023 Charlene Benke <charlene@patas-monkey.com>
|
|
* Copyright (C) 2023 Benjamin Falière <benjamin.faliere@altairis.fr>
|
|
* Copyright (C) 2024 MDW <mdeweerd@users.noreply.github.com>
|
|
* Copyright (C) 2024 Irvine FLEITH <irvine.fleith@atm-consulting.fr>
|
|
*
|
|
* This program is free software; you can redistribute it and/or modify
|
|
* it under the terms of the GNU General Public License as published by
|
|
* the Free Software Foundation; either version 3 of the License, or
|
|
* (at your option) any later version.
|
|
*
|
|
* This program is distributed in the hope that it will be useful,
|
|
* but WITHOUT ANY WARRANTY; without even the implied warranty of
|
|
* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
|
|
* GNU General Public License for more details.
|
|
*
|
|
* You should have received a copy of the GNU General Public License
|
|
* along with this program. If not, see <https://www.gnu.org/licenses/>.
|
|
*/
|
|
|
|
/**
|
|
* \file htdocs/ticket/card.php
|
|
* \ingroup ticket
|
|
* \brief Page to create/edit/view Tickets
|
|
*/
|
|
|
|
// Load Dolibarr environment
|
|
require '../main.inc.php';
|
|
require_once DOL_DOCUMENT_ROOT.'/ticket/class/actions_ticket.class.php';
|
|
require_once DOL_DOCUMENT_ROOT.'/core/class/html.formticket.class.php';
|
|
require_once DOL_DOCUMENT_ROOT.'/core/class/html.formfile.class.php';
|
|
require_once DOL_DOCUMENT_ROOT.'/core/class/extrafields.class.php';
|
|
require_once DOL_DOCUMENT_ROOT.'/core/lib/ticket.lib.php';
|
|
require_once DOL_DOCUMENT_ROOT.'/core/lib/date.lib.php';
|
|
require_once DOL_DOCUMENT_ROOT.'/core/lib/company.lib.php';
|
|
require_once DOL_DOCUMENT_ROOT.'/contact/class/contact.class.php';
|
|
require_once DOL_DOCUMENT_ROOT.'/categories/class/categorie.class.php';
|
|
|
|
if (isModEnabled('project')) {
|
|
include_once DOL_DOCUMENT_ROOT.'/core/class/html.formprojet.class.php';
|
|
include_once DOL_DOCUMENT_ROOT.'/core/lib/project.lib.php';
|
|
include_once DOL_DOCUMENT_ROOT.'/projet/class/project.class.php';
|
|
}
|
|
if (isModEnabled('contract')) {
|
|
include_once DOL_DOCUMENT_ROOT.'/core/class/html.formcontract.class.php';
|
|
include_once DOL_DOCUMENT_ROOT.'/core/lib/contract.lib.php';
|
|
include_once DOL_DOCUMENT_ROOT.'/contrat/class/contrat.class.php';
|
|
}
|
|
|
|
// Load translation files required by the page
|
|
$langs->loadLangs(array("companies", "other", "ticket"));
|
|
|
|
// Get parameters
|
|
$id = GETPOSTINT('id');
|
|
$ref = GETPOST('ref', 'alpha');
|
|
$track_id = GETPOST('track_id', 'alpha', 3);
|
|
$socid = GETPOSTINT('socid');
|
|
$contactid = GETPOSTINT('contactid');
|
|
$projectid = GETPOSTINT('projectid');
|
|
$notifyTiers = GETPOST("notify_tiers_at_create", 'alpha');
|
|
|
|
$action = GETPOST('action', 'aZ09');
|
|
$cancel = GETPOST('cancel', 'alpha');
|
|
$backtopage = GETPOST('backtopage', 'alpha');
|
|
$backtopageforcancel = GETPOST('backtopageforcancel', 'alpha');
|
|
|
|
$sortfield = GETPOST('sortfield', 'aZ09comma') ? GETPOST('sortfield', 'aZ09comma') : "a.datep";
|
|
$sortorder = GETPOST('sortorder', 'aZ09comma') ? GETPOST('sortorder', 'aZ09comma') : "desc";
|
|
$search_rowid = GETPOST('search_rowid');
|
|
$search_agenda_label = GETPOST('search_agenda_label');
|
|
|
|
if (GETPOST('actioncode', 'array')) {
|
|
$actioncode = GETPOST('actioncode', 'array', 3);
|
|
if (!count($actioncode)) {
|
|
$actioncode = '0';
|
|
}
|
|
} else {
|
|
$actioncode = GETPOST("actioncode", "alpha", 3) ? GETPOST("actioncode", "alpha", 3) : (GETPOST("actioncode") == '0' ? '0' : getDolGlobalString('AGENDA_DEFAULT_FILTER_TYPE_FOR_OBJECT'));
|
|
}
|
|
|
|
|
|
// Initialize a technical object to manage hooks of ticket. Note that conf->hooks_modules contains array array
|
|
$hookmanager->initHooks(array('ticketcard', 'globalcard'));
|
|
|
|
$object = new Ticket($db);
|
|
$extrafields = new ExtraFields($db);
|
|
|
|
// Fetch optionals attributes and labels
|
|
$extrafields->fetch_name_optionals_label($object->table_element);
|
|
|
|
$search_array_options = $extrafields->getOptionalsFromPost($object->table_element, '', 'search_');
|
|
|
|
// Initialize array of search criteria
|
|
$search_all = GETPOST("search_all", 'alpha');
|
|
$search = array();
|
|
foreach ($object->fields as $key => $val) {
|
|
if (GETPOST('search_'.$key, 'alpha')) {
|
|
$search[$key] = GETPOST('search_'.$key, 'alpha');
|
|
}
|
|
}
|
|
|
|
if (empty($action) && empty($id) && empty($ref)) {
|
|
$action = 'view';
|
|
}
|
|
|
|
// Select mail models is same action as add_message
|
|
if (GETPOST('modelselected', 'alpha')) {
|
|
$action = 'presend';
|
|
}
|
|
|
|
// Load object
|
|
//include DOL_DOCUMENT_ROOT.'/core/actions_fetchobject.inc.php'; // Must be 'include', not 'include_once'. Include fetch and fetch_thirdparty but not fetch_optionals
|
|
if ($id || $track_id || $ref) {
|
|
$res = $object->fetch($id, $ref, $track_id);
|
|
if ($res >= 0) {
|
|
$id = $object->id;
|
|
$track_id = $object->track_id;
|
|
}
|
|
}
|
|
|
|
$now = dol_now();
|
|
|
|
$actionobject = new ActionsTicket($db);
|
|
|
|
// Store current page url
|
|
$url_page_current = DOL_URL_ROOT.'/ticket/card.php';
|
|
|
|
// Security check - Protection if external user
|
|
if ($user->socid > 0) {
|
|
$socid = $user->socid;
|
|
}
|
|
$result = restrictedArea($user, 'ticket', $object->id);
|
|
|
|
$triggermodname = 'TICKET_MODIFY';
|
|
|
|
// Permissions
|
|
$permissiontoread = $user->hasRight('ticket', 'read');
|
|
$permissiontoadd = $user->hasRight('ticket', 'write');
|
|
$permissiontodelete = $user->hasRight('ticket', 'delete');
|
|
|
|
$upload_dir = $conf->ticket->dir_output;
|
|
|
|
|
|
|
|
/*
|
|
* Actions
|
|
*/
|
|
|
|
$parameters = array();
|
|
$reshook = $hookmanager->executeHooks('doActions', $parameters, $object, $action); // Note that $action and $object may have been modified by some hooks
|
|
if ($reshook < 0) {
|
|
setEventMessages($hookmanager->error, $hookmanager->errors, 'errors');
|
|
}
|
|
|
|
$error = 0;
|
|
if (empty($reshook)) {
|
|
// Purge search criteria
|
|
if (GETPOST('button_removefilter_x', 'alpha') || GETPOST('button_removefilter.x', 'alpha') || GETPOST('button_removefilter', 'alpha')) { // All test are required to be compatible with all browsers{
|
|
$actioncode = '';
|
|
$search_agenda_label = '';
|
|
}
|
|
|
|
$backurlforlist = DOL_URL_ROOT . '/ticket/list.php';
|
|
|
|
if (empty($backtopage) || ($cancel && empty($id))) {
|
|
if (empty($backtopage) || ($cancel && strpos($backtopage, '__ID__'))) {
|
|
if (empty($id) && (($action != 'add' && $action != 'create') || $cancel)) {
|
|
$backtopage = $backurlforlist;
|
|
} else {
|
|
$backtopage = DOL_URL_ROOT . '/ticket/card.php?id=' . ((!empty($id) && $id > 0) ? $id : '__ID__');
|
|
}
|
|
}
|
|
}
|
|
|
|
if ($cancel) {
|
|
if (!empty($backtopageforcancel)) {
|
|
header("Location: " . $backtopageforcancel);
|
|
exit;
|
|
} elseif (!empty($backtopage)) {
|
|
header("Location: " . $backtopage);
|
|
exit;
|
|
}
|
|
$action = 'view';
|
|
}
|
|
|
|
if (($action == 'add' || ($action == 'update' && $object->status < Ticket::STATUS_CLOSED)) && $permissiontoadd) {
|
|
$ifErrorAction = ($action == 'add' ? 'create' : 'edit');
|
|
if ($action == 'add') { // Test on permission already done
|
|
$object->track_id = null;
|
|
}
|
|
$error = 0;
|
|
|
|
$fieldsToCheck = [
|
|
'ref' => ['check' => 'alpha', 'langs' => 'Ref'],
|
|
'type_code' => ['check' => 'alpha', 'langs' => 'TicketTypeRequest'],
|
|
'category_code' => ['check' => 'alpha', 'langs' => 'TicketCategory'],
|
|
'severity_code' => ['check' => 'alpha', 'langs' => 'TicketSeverity'],
|
|
'subject' => ['check' => 'alphanohtml', 'langs' => 'Subject'],
|
|
'message' => ['check' => 'restricthtml', 'langs' => 'Message']
|
|
];
|
|
|
|
FormTicket::checkRequiredFields($fieldsToCheck, $error);
|
|
|
|
if (!empty($error)) {
|
|
$action = $ifErrorAction;
|
|
}
|
|
|
|
$ret = $extrafields->setOptionalsFromPost(null, $object);
|
|
if ($ret < 0) {
|
|
$error++;
|
|
}
|
|
$getRef = GETPOST('ref', 'alpha');
|
|
|
|
if (!empty($getRef)) {
|
|
$isExistingRef = $object->checkExistingRef($action, $getRef);
|
|
} else {
|
|
$isExistingRef = true;
|
|
}
|
|
|
|
$style = '';
|
|
|
|
if ($isExistingRef) {
|
|
if ($action == 'update') { // Test on permission already done
|
|
$error++;
|
|
$action = 'edit';
|
|
$style = 'errors';
|
|
} elseif ($action == 'add') { // Test on permission already done
|
|
$object->ref = $object->getDefaultRef();
|
|
$object->track_id = null;
|
|
$style = 'warnings';
|
|
}
|
|
if (!empty($getRef)) {
|
|
setEventMessage($langs->trans('TicketRefAlreadyUsed', $getRef, $object->ref), $style);
|
|
}
|
|
}
|
|
if (!$error) {
|
|
$db->begin();
|
|
|
|
$object->type_code = GETPOST('type_code', 'alpha');
|
|
$object->category_code = GETPOST('category_code', 'alpha');
|
|
$object->severity_code = GETPOST('severity_code', 'alpha');
|
|
$object->subject = GETPOST('subject', 'alpha');
|
|
$object->message = GETPOST('message', 'restricthtml');
|
|
$object->fk_soc = GETPOSTINT('socid');
|
|
$fk_user_assign = GETPOSTINT('fk_user_assign');
|
|
$object->fk_project = GETPOSTINT('projectid');
|
|
$object->fk_contract = GETPOSTINT('fk_contract');
|
|
|
|
if ($fk_user_assign > 0) {
|
|
$object->fk_user_assign = $fk_user_assign;
|
|
$object->status = $object::STATUS_ASSIGNED;
|
|
}
|
|
|
|
if ($action == 'add') { // Test on permission already done
|
|
$object->type_code = GETPOST("type_code", 'alpha');
|
|
$object->type_label = $langs->trans($langs->getLabelFromKey($db, $object->type_code, 'c_ticket_type', 'code', 'label'));
|
|
$object->category_label = $langs->trans($langs->getLabelFromKey($db, $object->category_code, 'c_ticket_category', 'code', 'label'));
|
|
$object->severity_label = $langs->trans($langs->getLabelFromKey($db, $object->severity_code, 'c_ticket_severity', 'code', 'label'));
|
|
$object->fk_user_create = $user->id;
|
|
$object->email_from = $user->email;
|
|
$object->origin_email = null;
|
|
$notifyTiers = GETPOST("notify_tiers_at_create", 'alpha');
|
|
$object->notify_tiers_at_create = empty($notifyTiers) ? 0 : 1;
|
|
$object->context['contact_id'] = GETPOSTINT('contact_id');
|
|
$id = $object->create($user);
|
|
} else {
|
|
$id = $object->update($user);
|
|
}
|
|
|
|
if ($id <= 0) {
|
|
$error++;
|
|
setEventMessages($object->error, $object->errors, 'errors');
|
|
$action = $ifErrorAction;
|
|
}
|
|
|
|
if (!$error) {
|
|
// Category association
|
|
$categories = GETPOST('categories', 'array');
|
|
$object->setCategories($categories);
|
|
}
|
|
|
|
if ($action == 'add') { // Test on permission already done
|
|
if (!$error) {
|
|
// Add contact
|
|
$contactid = GETPOSTINT('contactid');
|
|
$type_contact = GETPOST("type", 'alpha');
|
|
|
|
if ($contactid > 0 && $type_contact) {
|
|
$typeid = (GETPOST('typecontact') ? GETPOST('typecontact') : GETPOST('type'));
|
|
$result = $object->add_contact($contactid, $typeid, 'external');
|
|
}
|
|
|
|
// Link ticket to project
|
|
if (GETPOST('origin', 'alpha') == 'projet') {
|
|
$projectid = GETPOSTINT('originid');
|
|
} else {
|
|
$projectid = GETPOSTINT('projectid');
|
|
}
|
|
|
|
if ($projectid > 0) {
|
|
$object->setProject($projectid);
|
|
}
|
|
|
|
// Auto mark as read if created from backend
|
|
if (getDolGlobalString('TICKET_AUTO_READ_WHEN_CREATED_FROM_BACKEND') && $user->hasRight('ticket', 'write')) {
|
|
if (!$object->markAsRead($user) > 0) {
|
|
setEventMessages($object->error, $object->errors, 'errors');
|
|
}
|
|
}
|
|
|
|
// Auto assign user
|
|
if (getDolGlobalString('TICKET_AUTO_ASSIGN_USER_CREATE')) {
|
|
$result = $object->assignUser($user, $user->id, 1);
|
|
$object->add_contact($user->id, "SUPPORTTEC", 'internal');
|
|
}
|
|
}
|
|
|
|
if (!$error) {
|
|
// File transfer
|
|
$object->copyFilesForTicket(''); // trackid is forced to '' because files were uploaded when no id for ticket exists yet and trackid was ''
|
|
}
|
|
}
|
|
if (!$error) {
|
|
$db->commit();
|
|
|
|
if (!empty($backtopage)) {
|
|
if (empty($id)) {
|
|
$url = $backtopage;
|
|
} else {
|
|
$url = 'card.php?track_id=' . urlencode($object->track_id);
|
|
}
|
|
} else {
|
|
$url = 'card.php?track_id=' . urlencode($object->track_id);
|
|
}
|
|
|
|
header("Location: " . $url);
|
|
exit;
|
|
} else {
|
|
$db->rollback();
|
|
setEventMessages($object->error, $object->errors, 'errors');
|
|
}
|
|
} else $action = $ifErrorAction;
|
|
}
|
|
|
|
// Mark as Read
|
|
if ($action == "set_read" && $permissiontoadd) {
|
|
$object->fetch('', '', GETPOST("track_id", 'alpha'));
|
|
|
|
if ($object->markAsRead($user) > 0) {
|
|
setEventMessages($langs->trans('TicketMarkedAsRead'), null, 'mesgs');
|
|
|
|
header("Location: card.php?track_id=" . $object->track_id);
|
|
exit;
|
|
} else {
|
|
setEventMessages($object->error, $object->errors, 'errors');
|
|
}
|
|
$action = 'view';
|
|
}
|
|
|
|
// Assign to someone
|
|
if ($action == "assign_user" && GETPOST('btn_assign_user', 'alpha') && $permissiontoadd) {
|
|
$object->fetch('', '', GETPOST("track_id", 'alpha'));
|
|
$useroriginassign = $object->fk_user_assign;
|
|
$usertoassign = GETPOSTINT('fk_user_assign');
|
|
|
|
/*if (! ($usertoassign > 0)) {
|
|
$error++;
|
|
array_push($object->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("AssignedTo")));
|
|
$action = 'view';
|
|
}*/
|
|
|
|
if (!$error) {
|
|
$ret = $object->assignUser($user, $usertoassign);
|
|
if ($ret < 0) {
|
|
$error++;
|
|
}
|
|
}
|
|
|
|
if (!$error) { // Update list of contacts
|
|
// If a user has already been assigned, we delete him from the contacts.
|
|
if ($useroriginassign > 0) {
|
|
$internal_contacts = $object->listeContact(-1, 'internal', 0, 'SUPPORTTEC');
|
|
foreach ($internal_contacts as $key => $contact) {
|
|
if ($contact['id'] !== $usertoassign) {
|
|
$result = $object->delete_contact($contact['rowid']);
|
|
if ($result < 0) {
|
|
$error++;
|
|
setEventMessages($object->error, $object->errors, 'errors');
|
|
}
|
|
}
|
|
}
|
|
}
|
|
|
|
if ($usertoassign > 0 && $usertoassign !== $useroriginassign) {
|
|
$result = $object->add_contact($usertoassign, "SUPPORTTEC", 'internal', $notrigger = 0);
|
|
if ($result < 0) {
|
|
$error++;
|
|
setEventMessages($object->error, $object->errors, 'errors');
|
|
}
|
|
}
|
|
}
|
|
|
|
if (!$error) {
|
|
// Log action in ticket logs table
|
|
$object->fetch_user($usertoassign);
|
|
|
|
setEventMessages($langs->trans('TicketAssigned'), null, 'mesgs');
|
|
header("Location: card.php?track_id=" . $object->track_id);
|
|
exit;
|
|
} else {
|
|
array_push($object->errors, $object->error);
|
|
}
|
|
$action = 'view';
|
|
}
|
|
|
|
// Action to add a message (private or not, with email or not).
|
|
// This may also send an email (concatenated with email_intro and email footer if checkbox was selected)
|
|
if ($action == 'add_message' && GETPOSTISSET('btn_add_message') && $permissiontoread) {
|
|
$ret = $object->newMessage($user, $action, (GETPOST('private_message', 'alpha') == "on" ? 1 : 0), 0);
|
|
|
|
if ($ret > 0) {
|
|
if (!empty($backtopage)) {
|
|
$url = $backtopage;
|
|
} else {
|
|
$url = 'card.php?track_id=' . urlencode($object->track_id);
|
|
}
|
|
|
|
header("Location: " . $url);
|
|
exit;
|
|
} else {
|
|
setEventMessages($object->error, $object->errors, 'errors');
|
|
$action = 'presend';
|
|
}
|
|
}
|
|
|
|
if (($action == "confirm_close" || $action == "confirm_abandon") && GETPOST('confirm', 'alpha') == 'yes' && $permissiontoadd) {
|
|
$object->fetch(GETPOSTINT('id'), '', GETPOST('track_id', 'alpha'));
|
|
|
|
if ($object->close($user, ($action == "confirm_abandon" ? 1 : 0))) {
|
|
setEventMessages($langs->trans('TicketMarkedAsClosed'), null, 'mesgs');
|
|
|
|
$url = 'card.php?track_id=' . GETPOST('track_id', 'alpha');
|
|
header("Location: " . $url);
|
|
exit;
|
|
} else {
|
|
$action = '';
|
|
setEventMessages($object->error, $object->errors, 'errors');
|
|
}
|
|
}
|
|
|
|
if ($action == "confirm_public_close" && GETPOST('confirm', 'alpha') == 'yes' && $permissiontoadd) {
|
|
$object->fetch(GETPOSTINT('id'), '', GETPOST('track_id', 'alpha'));
|
|
if ($_SESSION['email_customer'] == $object->origin_email || $_SESSION['email_customer'] == $object->thirdparty->email) {
|
|
$object->context['contact_id'] = GETPOSTINT('contact_id');
|
|
|
|
$object->close($user);
|
|
|
|
setEventMessages('<div class="confirm">' . $langs->trans('TicketMarkedAsClosed') . '</div>', null, 'mesgs');
|
|
|
|
$url = 'card.php?track_id=' . GETPOST('track_id', 'alpha');
|
|
header("Location: " . $url);
|
|
exit;
|
|
} else {
|
|
setEventMessages($object->error, $object->errors, 'errors');
|
|
$action = '';
|
|
}
|
|
}
|
|
|
|
if ($action == 'confirm_delete_ticket' && GETPOST('confirm', 'alpha') == "yes" && $permissiontodelete) {
|
|
if ($object->fetch(GETPOSTINT('id'), '', GETPOST('track_id', 'alpha')) >= 0) {
|
|
if ($object->delete($user) > 0) {
|
|
setEventMessages('<div class="confirm">' . $langs->trans('TicketDeletedSuccess') . '</div>', null, 'mesgs');
|
|
header("Location: " . DOL_URL_ROOT . "/ticket/list.php");
|
|
exit;
|
|
} else {
|
|
$langs->load("errors");
|
|
$mesg = '<div class="error">' . $langs->trans($object->error) . '</div>';
|
|
$action = '';
|
|
}
|
|
}
|
|
}
|
|
|
|
// Set parent company
|
|
if ($action == 'set_thirdparty' && $user->hasRight('ticket', 'write')) {
|
|
if ($object->fetch(GETPOSTINT('id'), '', GETPOST('track_id', 'alpha')) >= 0) {
|
|
$result = $object->setCustomer(GETPOSTINT('editcustomer'));
|
|
$url = $_SERVER["PHP_SELF"] . '?track_id=' . GETPOST('track_id', 'alpha');
|
|
header("Location: " . $url);
|
|
exit();
|
|
}
|
|
}
|
|
|
|
// Set progress status
|
|
if ($action == 'set_progression' && $user->hasRight('ticket', 'write')) {
|
|
if ($object->fetch(GETPOSTINT('id'), '', GETPOST('track_id', 'alpha')) >= 0) {
|
|
$result = $object->setProgression(GETPOST('progress', 'alpha'));
|
|
|
|
$url = 'card.php?track_id=' . $object->track_id;
|
|
header("Location: " . $url);
|
|
exit();
|
|
}
|
|
}
|
|
|
|
// Set categories
|
|
if ($action == 'set_categories' && $user->hasRight('ticket', 'write')) {
|
|
if ($object->fetch(GETPOSTINT('id'), '', GETPOST('track_id', 'alpha')) >= 0) {
|
|
$result = $object->setCategories(GETPOST('categories', 'array'));
|
|
|
|
$url = 'card.php?track_id=' . $object->track_id;
|
|
header("Location: " . $url);
|
|
exit();
|
|
}
|
|
}
|
|
|
|
// Set Subject
|
|
if ($action == 'setsubject' && $user->hasRight('ticket', 'write')) {
|
|
if ($object->fetch(GETPOSTINT('id'))) {
|
|
if ($action == 'setsubject') { // Test on permission already done
|
|
$object->subject = GETPOST('subject', 'alphanohtml');
|
|
}
|
|
|
|
if ($action == 'setsubject' && empty($object->subject)) { // Test on permission already done
|
|
$error++;
|
|
setEventMessages($langs->trans("ErrorFieldRequired", $langs->transnoentities("Subject")), null, 'errors');
|
|
}
|
|
|
|
if (!$error) {
|
|
if (!$object->update($user) >= 0) {
|
|
$error++;
|
|
setEventMessages($object->error, $object->errors, 'errors');
|
|
}
|
|
}
|
|
|
|
header("Location: " . $_SERVER['PHP_SELF'] . "?track_id=" . $object->track_id);
|
|
exit;
|
|
}
|
|
}
|
|
|
|
if ($action == 'confirm_reopen' && $user->hasRight('ticket', 'manage') && !GETPOST('cancel')) {
|
|
if ($object->fetch(GETPOSTINT('id'), '', GETPOST('track_id', 'alpha')) >= 0) {
|
|
// prevent browser refresh from reopening ticket several times
|
|
if ($object->status == Ticket::STATUS_CLOSED || $object->status == Ticket::STATUS_CANCELED) {
|
|
if ($object->fk_user_assign != null) {
|
|
$res = $object->setStatut(Ticket::STATUS_ASSIGNED);
|
|
} else {
|
|
$res = $object->setStatut(Ticket::STATUS_NOT_READ);
|
|
}
|
|
if ($res) {
|
|
$url = 'card.php?track_id=' . $object->track_id;
|
|
header("Location: " . $url);
|
|
exit();
|
|
} else {
|
|
$error++;
|
|
setEventMessages($object->error, $object->errors, 'errors');
|
|
}
|
|
}
|
|
}
|
|
} elseif ($action == 'classin' && $permissiontoadd) {
|
|
// Categorisation dans projet
|
|
if ($object->fetch(GETPOSTINT('id'), '', GETPOST('track_id', 'alpha')) >= 0) {
|
|
$object->setProject($projectid);
|
|
$url = 'card.php?track_id=' . $object->track_id;
|
|
header("Location: " . $url);
|
|
exit();
|
|
}
|
|
} elseif ($action == 'setcontract' && $permissiontoadd) {
|
|
// Categorisation dans contrat
|
|
if ($object->fetch(GETPOSTINT('id'), '', GETPOST('track_id', 'alpha')) >= 0) {
|
|
$object->setContract(GETPOSTINT('contractid'));
|
|
$url = 'card.php?track_id=' . $object->track_id;
|
|
header("Location: " . $url);
|
|
exit();
|
|
}
|
|
} elseif ($action == "set_message" && $user->hasRight('ticket', 'manage')) {
|
|
if (!GETPOST('cancel')) {
|
|
$object->fetch('', '', GETPOST('track_id', 'alpha'));
|
|
//$oldvalue_message = $object->message;
|
|
$fieldtomodify = GETPOST('message_initial', 'restricthtml');
|
|
|
|
$object->message = $fieldtomodify;
|
|
$ret = $object->update($user);
|
|
if ($ret > 0) {
|
|
//include_once DOL_DOCUMENT_ROOT.'/core/class/utils_diff.class.php';
|
|
// output the result of comparing two files as plain text
|
|
//$log_action .= Diff::toString(Diff::compare(strip_tags($oldvalue_message), strip_tags($object->message)));
|
|
|
|
setEventMessages($langs->trans('TicketMessageSuccesfullyUpdated'), null, 'mesgs');
|
|
} else {
|
|
$error++;
|
|
setEventMessages($object->error, $object->errors, 'errors');
|
|
}
|
|
}
|
|
|
|
$action = 'view';
|
|
} elseif ($action == 'confirm_set_status' && $permissiontoadd && !GETPOST('cancel')) {
|
|
// Reopen ticket
|
|
if ($object->fetch(GETPOSTINT('id'), GETPOST('track_id', 'alpha')) >= 0) {
|
|
$new_status = GETPOSTINT('new_status');
|
|
//$old_status = $object->status;
|
|
$res = $object->setStatut($new_status);
|
|
if ($res) {
|
|
$url = 'card.php?track_id=' . $object->track_id;
|
|
header("Location: " . $url);
|
|
exit();
|
|
} else {
|
|
$error++;
|
|
setEventMessages($object->error, $object->errors, 'errors');
|
|
}
|
|
}
|
|
}
|
|
|
|
// Action to update an extrafield
|
|
if ($action == "update_extras" && $permissiontoadd) {
|
|
$object->fetch(GETPOSTINT('id'), '', GETPOST('track_id', 'alpha'));
|
|
|
|
$ret = $extrafields->setOptionalsFromPost(null, $object, GETPOST('attribute', 'restricthtml'));
|
|
if ($ret < 0) {
|
|
$error++;
|
|
}
|
|
|
|
if (!$error) {
|
|
$result = $object->insertExtraFields(empty($triggermodname) ? '' : $triggermodname, $user);
|
|
if ($result < 0) {
|
|
$error++;
|
|
}
|
|
}
|
|
|
|
if ($error) {
|
|
setEventMessages($object->error, $object->errors, 'errors');
|
|
$action = 'edit_extras';
|
|
} else {
|
|
setEventMessages($langs->trans('RecordSaved'), null, 'mesgs');
|
|
$action = 'view';
|
|
}
|
|
}
|
|
|
|
if ($action == "change_property" && GETPOST('btn_update_ticket_prop', 'alpha') && $permissiontoadd) {
|
|
$object->fetch(GETPOSTINT('id'), '', GETPOST('track_id', 'alpha'));
|
|
|
|
$object->type_code = GETPOST('update_value_type', 'aZ09');
|
|
$object->severity_code = GETPOST('update_value_severity', 'aZ09');
|
|
$object->category_code = GETPOST('update_value_category', 'aZ09');
|
|
|
|
$ret = $object->update($user);
|
|
if ($ret > 0) {
|
|
setEventMessages($langs->trans('TicketUpdated'), null, 'mesgs');
|
|
} else {
|
|
$error++;
|
|
setEventMessages($object->error, $object->errors, 'errors');
|
|
}
|
|
$action = 'view';
|
|
}
|
|
|
|
|
|
$permissiondellink = $user->hasRight('ticket', 'write');
|
|
include DOL_DOCUMENT_ROOT . '/core/actions_dellink.inc.php'; // Must be 'include', not 'include_once'
|
|
|
|
// Actions to build doc
|
|
include DOL_DOCUMENT_ROOT . '/core/actions_builddoc.inc.php';
|
|
|
|
// Actions to send emails
|
|
$triggersendname = 'TICKET_SENTBYMAIL';
|
|
$paramname = 'id';
|
|
$autocopy = 'MAIN_MAIL_AUTOCOPY_TICKET_TO'; // used to know the automatic BCC to add
|
|
$trackid = 'tic' . $object->id;
|
|
include DOL_DOCUMENT_ROOT . '/core/actions_sendmails.inc.php';
|
|
|
|
// Set $action to correct value for the case we used presend action to add a message
|
|
if (GETPOSTISSET('actionbis') && $action == 'presend') {
|
|
$action = 'presend_addmessage';
|
|
}
|
|
}
|
|
|
|
|
|
/*
|
|
* View
|
|
*/
|
|
|
|
$userstat = new User($db);
|
|
$form = new Form($db);
|
|
$formfile = new FormFile($db);
|
|
$formticket = new FormTicket($db);
|
|
if (isModEnabled('project')) {
|
|
$formproject = new FormProjets($db);
|
|
}
|
|
|
|
$help_url = 'EN:Module_Ticket|FR:DocumentationModuleTicket';
|
|
|
|
$title = $actionobject->getTitle($action);
|
|
|
|
llxHeader('', $title, $help_url, '', 0, 0, '', '', '', 'mod-ticket page-card');
|
|
|
|
if ($action == 'create' || $action == 'presend') {
|
|
if (empty($permissiontoadd)) {
|
|
accessforbidden('NotEnoughPermissions', 0, 1);
|
|
}
|
|
|
|
$formticket = new FormTicket($db);
|
|
|
|
print load_fiche_titre($langs->trans('NewTicket'), '', 'ticket');
|
|
|
|
$formticket->trackid = ''; // TODO Use a unique key 'tic' to avoid conflict in upload file feature
|
|
$formticket->withfromsocid = $socid ? $socid : $user->socid;
|
|
$formticket->withfromcontactid = $contactid ? $contactid : '';
|
|
$formticket->withtitletopic = 1;
|
|
$formticket->withnotifytiersatcreate = ($notifyTiers ? 1 : (getDolGlobalString('TICKET_CHECK_NOTIFY_THIRDPARTY_AT_CREATION') ? 1 : 0));
|
|
$formticket->withusercreate = 0;
|
|
$formticket->withref = 1;
|
|
$formticket->fk_user_create = $user->id;
|
|
$formticket->withfile = 2;
|
|
$formticket->withextrafields = 1;
|
|
$formticket->param = array('origin' => GETPOST('origin'), 'originid' => GETPOST('originid'));
|
|
|
|
$formticket->withcancel = 1;
|
|
|
|
// Init list of files
|
|
if (GETPOST("mode", "aZ09") == 'init') {
|
|
$formticket->clear_attached_files();
|
|
}
|
|
|
|
$formticket->showForm(1, 'create', 0, null, $action, $object);
|
|
|
|
print dol_get_fiche_end();
|
|
} elseif ($action == 'edit' && $user->rights->ticket->write && $object->status < Ticket::STATUS_CLOSED) {
|
|
if (empty($permissiontoadd)) {
|
|
accessforbidden('NotEnoughPermissions', 0, 1);
|
|
}
|
|
|
|
$formticket = new FormTicket($db);
|
|
|
|
$head = ticket_prepare_head($object);
|
|
|
|
print dol_get_fiche_head($head, 'tabTicket', $langs->trans('Ticket'), -1, 'ticket');
|
|
|
|
$formticket->trackid = $object->track_id; // TODO Use a unique key 'tic' to avoid conflict in upload file feature
|
|
$formticket->withfromsocid = $object->socid;
|
|
$formticket->withtitletopic = 1;
|
|
// $formticket->withnotifytiersatcreate = ($notifyTiers ? 1 : (getDolGlobalString('TICKET_CHECK_NOTIFY_THIRDPARTY_AT_CREATION') ? 1 : 0));
|
|
$formticket->withnotifytiersatcreate = 0;
|
|
$formticket->withusercreate = 0;
|
|
$formticket->withref = 1;
|
|
$formticket->fk_user_create = $user->id;
|
|
$formticket->withfile = 0;
|
|
$formticket->action = 'update';
|
|
$formticket->withextrafields = 1;
|
|
$formticket->param = array('origin' => GETPOST('origin'), 'originid' => GETPOST('originid'));
|
|
|
|
$formticket->withcancel = 1;
|
|
|
|
$formticket->showForm(0, 'edit', 0, null, $action, $object);
|
|
|
|
print dol_get_fiche_end();
|
|
} elseif (empty($action) || in_array($action, ['builddoc', 'view', 'addlink', 'dellink', 'presend', 'presend_addmessage', 'close', 'abandon', 'delete', 'editcustomer', 'progression', 'categories', 'reopen', 'edit_contrat', 'editsubject', 'edit_extras', 'update_extras', 'edit_extrafields', 'set_extrafields', 'classify', 'sel_contract', 'edit_message_init', 'set_status', 'dellink'])) {
|
|
if (!empty($res) && $res > 0) {
|
|
// or for unauthorized internals users
|
|
if (!$user->socid && (getDolGlobalString('TICKET_LIMIT_VIEW_ASSIGNED_ONLY') && $object->fk_user_assign != $user->id) && !$user->hasRight('ticket', 'manage')) {
|
|
accessforbidden('', 0, 1);
|
|
}
|
|
|
|
|
|
// Confirmation close
|
|
if ($action == 'close') {
|
|
$thirdparty_contacts = $object->getInfosTicketExternalContact(1);
|
|
$contacts_select = array(
|
|
'-2' => $langs->trans('TicketNotifyAllTiersAtClose'),
|
|
'-3' => $langs->trans('TicketNotNotifyTiersAtClose')
|
|
);
|
|
foreach ($thirdparty_contacts as $thirdparty_contact) {
|
|
$contacts_select[$thirdparty_contact['id']] = $thirdparty_contact['civility'] . ' ' . $thirdparty_contact['lastname'] . ' ' . $thirdparty_contact['firstname'];
|
|
}
|
|
|
|
// Default select all or no contact
|
|
$default = (getDolGlobalString('TICKET_NOTIFY_AT_CLOSING') ? -2 : -3);
|
|
$formquestion = array(
|
|
array(
|
|
'name' => 'contactid',
|
|
'type' => 'select',
|
|
'label' => $langs->trans('NotifyThirdpartyOnTicketClosing'),
|
|
'values' => $contacts_select,
|
|
'default' => $default
|
|
),
|
|
);
|
|
|
|
print $form->formconfirm($url_page_current."?track_id=".$object->track_id, $langs->trans("CloseATicket"), $langs->trans("ConfirmCloseAticket"), "confirm_close", $formquestion, '', 1);
|
|
}
|
|
// Confirmation abandon
|
|
if ($action == 'abandon') {
|
|
print $form->formconfirm($url_page_current."?track_id=".$object->track_id, $langs->trans("AbandonTicket"), $langs->trans("ConfirmAbandonTicket"), "confirm_abandon", '', '', 1);
|
|
}
|
|
// Confirmation delete
|
|
if ($action == 'delete') {
|
|
print $form->formconfirm($url_page_current."?track_id=".$object->track_id, $langs->trans("Delete"), $langs->trans("ConfirmDeleteTicket"), "confirm_delete_ticket", '', '', 1);
|
|
}
|
|
// Confirm reopen
|
|
if ($action == 'reopen') {
|
|
print $form->formconfirm($url_page_current.'?track_id='.$object->track_id, $langs->trans('ReOpen'), $langs->trans('ConfirmReOpenTicket'), 'confirm_reopen', '', '', 1);
|
|
}
|
|
// Confirmation status change
|
|
if ($action == 'set_status') {
|
|
$new_status = GETPOST('new_status');
|
|
//var_dump($url_page_current . "?track_id=" . $object->track_id);
|
|
print $form->formconfirm($url_page_current."?track_id=".$object->track_id."&new_status=".GETPOST('new_status'), $langs->trans("TicketChangeStatus"), $langs->trans("TicketConfirmChangeStatus", $langs->transnoentities($object->labelStatusShort[$new_status])), "confirm_set_status", '', '', 1);
|
|
}
|
|
|
|
// project info
|
|
if ($projectid > 0) {
|
|
$projectstat = new Project($db);
|
|
if ($projectstat->fetch($projectid) > 0) {
|
|
$projectstat->fetch_thirdparty();
|
|
|
|
// To verify role of users
|
|
//$userAccess = $object->restrictedProjectArea($user,'read');
|
|
$userWrite = $projectstat->restrictedProjectArea($user, 'write');
|
|
//$userDelete = $object->restrictedProjectArea($user,'delete');
|
|
//print "userAccess=".$userAccess." userWrite=".$userWrite." userDelete=".$userDelete;
|
|
|
|
$head = project_prepare_head($projectstat);
|
|
|
|
print dol_get_fiche_head($head, 'ticket', $langs->trans("Project"), 0, ($projectstat->public ? 'projectpub' : 'project'));
|
|
|
|
print '<table class="border centpercent">';
|
|
|
|
$linkback = '<a href="'.DOL_URL_ROOT.'/projet/list.php?restore_lastsearch_values=1">'.$langs->trans("BackToList").'</a>';
|
|
|
|
// Ref
|
|
print '<tr><td width="30%">'.$langs->trans('Ref').'</td><td colspan="3">';
|
|
// Define a complementary filter for search of next/prev ref.
|
|
if (!$user->hasRight('projet', 'all', 'lire')) {
|
|
$objectsListId = $projectstat->getProjectsAuthorizedForUser($user, $mine, 0);
|
|
$projectstat->next_prev_filter = "rowid IN (".$db->sanitize(count($objectsListId) ? implode(',', array_keys($objectsListId)) : '0').")";
|
|
}
|
|
print $form->showrefnav($projectstat, 'ref', $linkback, 1, 'ref', 'ref', '');
|
|
print '</td></tr>';
|
|
|
|
// Label
|
|
print '<tr><td>'.$langs->trans("Label").'</td><td>'.$projectstat->title.'</td></tr>';
|
|
|
|
// Customer
|
|
print "<tr><td>".$langs->trans("ThirdParty")."</td>";
|
|
print '<td colspan="3">';
|
|
if ($projectstat->thirdparty->id > 0) {
|
|
print $projectstat->thirdparty->getNomUrl(1);
|
|
} else {
|
|
print ' ';
|
|
}
|
|
|
|
print '</td></tr>';
|
|
|
|
// Visibility
|
|
print '<tr><td>'.$langs->trans("Visibility").'</td><td>';
|
|
if ($projectstat->public) {
|
|
print $langs->trans('SharedProject');
|
|
} else {
|
|
print $langs->trans('PrivateProject');
|
|
}
|
|
|
|
print '</td></tr>';
|
|
|
|
// Status
|
|
print '<tr><td>'.$langs->trans("Status").'</td><td>'.$projectstat->getLibStatut(4).'</td></tr>';
|
|
|
|
print "</table>";
|
|
|
|
print dol_get_fiche_end();
|
|
} else {
|
|
print "ErrorRecordNotFound";
|
|
}
|
|
} elseif ($socid > 0) {
|
|
$object->fetch_thirdparty();
|
|
$head = societe_prepare_head($object->thirdparty);
|
|
|
|
print dol_get_fiche_head($head, 'ticket', $langs->trans("ThirdParty"), 0, 'company');
|
|
|
|
dol_banner_tab($object->thirdparty, 'socid', '', ($user->socid ? 0 : 1), 'rowid', 'nom');
|
|
|
|
print dol_get_fiche_end();
|
|
}
|
|
|
|
if (!$user->socid && getDolGlobalString('TICKET_LIMIT_VIEW_ASSIGNED_ONLY')) {
|
|
$object->next_prev_filter = "te.fk_user_assign = ".((int) $user->id);
|
|
} elseif ($user->socid > 0) {
|
|
$object->next_prev_filter = "te.fk_soc = ".((int) $user->socid);
|
|
}
|
|
|
|
$head = ticket_prepare_head($object);
|
|
|
|
print dol_get_fiche_head($head, 'tabTicket', $langs->trans("Ticket"), -1, 'ticket');
|
|
|
|
$morehtmlref = '<div class="refidno">';
|
|
|
|
if ($user->hasRight('ticket', 'write') && !$user->socid) {
|
|
$morehtmlref .= '<a class="editfielda" href="'.$url_page_current.'?action=editsubject&token='.newToken().'&track_id='.$object->track_id.'">'.img_edit($langs->transnoentitiesnoconv('SetTitle'), 0).'</a> ';
|
|
}
|
|
if ($action != 'editsubject') {
|
|
$morehtmlref .= dolPrintLabel($object->subject);
|
|
} else {
|
|
$morehtmlref .= '<form method="post" action="'.$_SERVER["PHP_SELF"].'">';
|
|
$morehtmlref .= '<input type="hidden" name="action" value="setsubject">';
|
|
$morehtmlref .= '<input type="hidden" name="token" value="'.newToken().'">';
|
|
$morehtmlref .= '<input type="hidden" name="id" value="20">';
|
|
$morehtmlref .= '<input type="text" class="minwidth300" id="subject" name="subject" value="'.$object->subject.'" autofocus="">';
|
|
$morehtmlref .= '<input type="submit" class="smallpaddingimp button valignmiddle" name="modify" value="'.$langs->trans("Modify").'">';
|
|
$morehtmlref .= '<input type="submit" class="smallpaddingimp button button-cancel vlignmiddle" name="cancel" value="'.$langs->trans("Cancel").'">';
|
|
$morehtmlref .= '</form>';
|
|
}
|
|
|
|
// Author
|
|
$createdbyshown = 0;
|
|
if ($object->fk_user_create > 0) {
|
|
$morehtmlref .= '<br>'.$langs->trans("CreatedBy").' : ';
|
|
|
|
$fuser = new User($db);
|
|
$fuser->fetch($object->fk_user_create);
|
|
$morehtmlref .= $fuser->getNomUrl(-1);
|
|
$createdbyshown++;
|
|
}
|
|
|
|
$createdfrompublicticket = 0;
|
|
$createdfromemailcollector = 0;
|
|
if (!empty($object->origin_email) && (empty($object->email_msgid) || preg_match('/dolibarr\-tic\d+/', $object->email_msgid))) {
|
|
// If ticket create from public interface - TODO Add a more robust test to know if created by public interface
|
|
$createdfrompublicticket = 1;
|
|
} elseif (!empty($object->email_msgid)) {
|
|
// If ticket create by emailcollector - TODO Add a more robust test to know if created by email collector (using import ky ?)
|
|
$createdfromemailcollector = 1;
|
|
}
|
|
|
|
//var_dump($object);
|
|
if ($createdfrompublicticket) {
|
|
$htmltooptip = $langs->trans("OriginEmail").': '.$object->origin_email;
|
|
$htmltooptip .= '<br>'.$langs->trans("IP").': '.$object->ip;
|
|
$morehtmlref .= ($createdbyshown ? ' - ' : '<br>');
|
|
$morehtmlref .= ($createdbyshown ? '' : $langs->trans("CreatedBy").' : ');
|
|
$morehtmlref .= img_picto('', 'email', 'class="paddingrightonly"');
|
|
$morehtmlref .= dol_escape_htmltag($object->origin_email).' <small class="hideonsmartphone opacitymedium">- '.$form->textwithpicto($langs->trans("CreatedByPublicPortal"), $htmltooptip, 1, 'help', '', 0, 3, 'tooltip').'</small>';
|
|
} elseif ($createdfromemailcollector) {
|
|
$langs->load("mails");
|
|
$htmltooltip = $langs->trans("EmailMsgID").': '.$object->email_msgid;
|
|
$htmltooltip .= '<br>'.$langs->trans("EmailDate").': '.dol_print_date($object->email_date, 'dayhour');
|
|
$htmltooltip .= '<br>'.$langs->trans("MailFrom").': '.$object->origin_email;
|
|
$htmltooltip .= '<br>'.$langs->trans("MailReply").': '.$object->origin_replyto;
|
|
$htmltooltip .= '<br>'.$langs->trans("MailReferences").': '.$object->origin_references;
|
|
$morehtmlref .= ($createdbyshown ? ' - ' : '<br>');
|
|
$morehtmlref .= ($createdbyshown ? '' : $langs->trans("CreatedBy").' : ');
|
|
$morehtmlref .= img_picto('', 'email', 'class="paddingrightonly"');
|
|
$morehtmlref .= dol_escape_htmltag($object->origin_email).' <small class="hideonsmartphone opacitymedium">- '.$form->textwithpicto($langs->trans("CreatedByEmailCollector"), $htmltooltip, 1, 'help', '', 0, 3, 'tooltip').'</small>';
|
|
}
|
|
|
|
$permissiontoedit = $object->status < 8 && !$user->socid && $user->hasRight('ticket', 'write');
|
|
//$permissiontoedit = 0;
|
|
|
|
// Thirdparty
|
|
if (isModEnabled("societe")) {
|
|
$morehtmlref .= '<br>';
|
|
$morehtmlref .= img_picto($langs->trans("ThirdParty"), 'company', 'class="pictofixedwidth"');
|
|
if ($action != 'editcustomer' && $permissiontoedit) {
|
|
$morehtmlref .= '<a class="editfielda" href="'.$url_page_current.'?action=editcustomer&token='.newToken().'&track_id='.$object->track_id.'">'.img_edit($langs->transnoentitiesnoconv('SetThirdParty'), 0).'</a> ';
|
|
}
|
|
$morehtmlref .= $form->form_thirdparty($url_page_current.'?track_id='.$object->track_id, $object->socid, $action == 'editcustomer' ? 'editcustomer' : 'none', '', 1, 0, 0, array(), 1);
|
|
if (!empty($object->socid)) {
|
|
$morehtmlref .= ' - <a href="'.DOL_URL_ROOT.'/ticket/list.php?socid='.$object->socid.'&sortfield=t.datec&sortorder=desc">'.img_picto($langs->trans("Tickets"), 'ticket', 'class="pictofixedwidth"').' '.$langs->trans("TicketHistory").'</a>';
|
|
}
|
|
}
|
|
|
|
// Project
|
|
if (isModEnabled('project')) {
|
|
$langs->load("projects");
|
|
$morehtmlref .= '<br>';
|
|
if ($permissiontoedit) {
|
|
$object->fetch_project();
|
|
$morehtmlref .= img_picto($langs->trans("Project"), 'project'.((is_object($object->project) && $object->project->public) ? 'pub' : ''), 'class="pictofixedwidth"');
|
|
if ($action != 'classify') {
|
|
$morehtmlref .= '<a class="editfielda" href="'.$_SERVER['PHP_SELF'].'?action=classify&token='.newToken().'&id='.$object->id.'">'.img_edit($langs->transnoentitiesnoconv('SetProject')).'</a> ';
|
|
}
|
|
$morehtmlref .= $form->form_project($_SERVER['PHP_SELF'].'?id='.$object->id, $object->socid, $object->fk_project, ($action == 'classify' ? 'projectid' : 'none'), 0, 0, 0, 1, '', 'maxwidth300');
|
|
} else {
|
|
if (!empty($object->fk_project)) {
|
|
$object->fetch_project();
|
|
$morehtmlref .= $object->project->getNomUrl(1);
|
|
if ($object->project->title) {
|
|
$morehtmlref .= '<span class="opacitymedium"> - '.dol_escape_htmltag($object->project->title).'</span>';
|
|
}
|
|
}
|
|
}
|
|
}
|
|
|
|
// Contract
|
|
if (getDolGlobalString('TICKET_LINK_TO_CONTRACT_WITH_HARDLINK')) {
|
|
// Deprecated. Duplicate feature. Ticket can already be linked to contract with the generic "Link to" feature.
|
|
if (isModEnabled('contract')) {
|
|
$langs->load('contracts');
|
|
$morehtmlref .= '<br>';
|
|
if ($permissiontoedit) {
|
|
$morehtmlref .= img_picto($langs->trans("Contract"), 'contract', 'class="pictofixedwidth"');
|
|
if ($action == 'edit_contrat') {
|
|
$formcontract = new FormContract($db);
|
|
$morehtmlref .= $formcontract->formSelectContract($_SERVER["PHP_SELF"].'?id='.$object->id, $object->socid, $object->fk_contract, 'contratid', 0, 1, 1, 1);
|
|
} else {
|
|
$morehtmlref .= '<a class="editfielda" href="'.$_SERVER["PHP_SELF"].'?action=edit_contrat&token='.newToken().'&id='.$object->id.'">';
|
|
$morehtmlref .= img_edit($langs->trans('SetContract'));
|
|
$morehtmlref .= '</a>';
|
|
}
|
|
} else {
|
|
if (!empty($object->fk_contract)) {
|
|
$contratstatic = new Contrat($db);
|
|
$contratstatic->fetch($object->fk_contract);
|
|
//print '<a href="'.DOL_URL_ROOT.'/projet/card.php?id='.$selected.'">'.$projet->title.'</a>';
|
|
$morehtmlref .= $contratstatic->getNomUrl(0, '', 1);
|
|
}
|
|
}
|
|
}
|
|
}
|
|
|
|
$morehtmlref .= '</div>';
|
|
|
|
$linkback = '<a href="'.DOL_URL_ROOT.'/ticket/list.php?restore_lastsearch_values=1"><strong>'.$langs->trans("BackToList").'</strong></a> ';
|
|
|
|
dol_banner_tab($object, 'ref', $linkback, ($user->socid ? 0 : 1), 'ref', 'ref', $morehtmlref);
|
|
|
|
print '<div class="fichecenter">';
|
|
print '<div class="fichehalfleft">';
|
|
print '<div class="underbanner clearboth"></div>';
|
|
|
|
print '<table class="border tableforfield centpercent">';
|
|
|
|
// Track ID
|
|
print '<tr><td class="titlefield">'.$langs->trans("TicketTrackId").'</td><td>';
|
|
if (!empty($object->track_id)) {
|
|
if (empty($object->ref)) {
|
|
$object->ref = $object->id;
|
|
print $form->showrefnav($object, 'id', $linkback, 1, 'rowid', 'track_id');
|
|
} else {
|
|
print dolPrintLabel($object->track_id);
|
|
}
|
|
} else {
|
|
print $langs->trans('None');
|
|
}
|
|
print '</td></tr>';
|
|
|
|
// Subject
|
|
/*
|
|
print '<tr><td>';
|
|
print $form->editfieldkey("Subject", 'subject', $object->subject, $object, $user->hasRight('ticket', 'write') && !$user->socid, 'string');
|
|
print '</td><td>';
|
|
print $form->editfieldval("Subject", 'subject', $object->subject, $object, $user->hasRight('ticket', 'write') && !$user->socid, 'string');
|
|
print '</td></tr>';
|
|
*/
|
|
|
|
// Creation date
|
|
print '<tr><td>'.$langs->trans("DateCreation").'</td><td>';
|
|
print dol_print_date($object->datec, 'dayhour', 'tzuser');
|
|
print '<span class="opacitymedium"> - '.$langs->trans("TimeElapsedSince").': <i>'.convertSecondToTime(roundUpToNextMultiple($now - $object->datec, 60)).'</i></span>';
|
|
print '</td></tr>';
|
|
|
|
// Origin
|
|
/*
|
|
if ($object->email_msgid) {
|
|
$texttoshow = $langs->trans("CreatedByEmailCollector");
|
|
} elseif ($object->origin_email) {
|
|
$texttoshow = $langs->trans("FromPublicEmail");
|
|
}
|
|
if ($texttoshow) {
|
|
print '<tr><td class="titlefield fieldname_email_origin">';
|
|
print $langs->trans("Origin");
|
|
print '</td>';
|
|
print '<td class="valuefield fieldname_email_origin">';
|
|
print $texttoshow;
|
|
print '</td></tr>';
|
|
}
|
|
*/
|
|
|
|
// Read date
|
|
print '<tr><td>'.$langs->trans("TicketReadOn").'</td><td>';
|
|
if (!empty($object->date_read)) {
|
|
print dol_print_date($object->date_read, 'dayhour', 'tzuser');
|
|
print '<span class="opacitymedium"> - '.$langs->trans("TicketTimeElapsedBeforeSince").': <i>'.convertSecondToTime(roundUpToNextMultiple($object->date_read - $object->datec, 60)).'</i>';
|
|
print ' / <i>'.convertSecondToTime(roundUpToNextMultiple($now - $object->date_read, 60)).'</i></span>';
|
|
}
|
|
print '</td></tr>';
|
|
|
|
// Close date
|
|
print '<tr><td>'.$langs->trans("TicketCloseOn").'</td><td>';
|
|
if (!empty($object->date_close)) {
|
|
print dol_print_date($object->date_close, 'dayhour', 'tzuser');
|
|
}
|
|
print '</td></tr>';
|
|
|
|
// User assigned
|
|
print '<tr><td>';
|
|
print '<table class="nobordernopadding" width="100%"><tr><td class="nowrap">';
|
|
print $langs->trans("AssignedTo");
|
|
if (isset($object->status) && $object->status < $object::STATUS_CLOSED && GETPOST('set', 'alpha') != "assign_ticket" && $user->hasRight('ticket', 'manage')) {
|
|
print '</td><td class="right"><a class="editfielda" href="'.$url_page_current.'?track_id='.urlencode($object->track_id).'&set=assign_ticket">'.img_edit($langs->trans('Modify')).'</a>';
|
|
}
|
|
print '</td></tr></table>';
|
|
print '</td><td>';
|
|
if (GETPOST('set', 'alpha') != "assign_ticket" && $object->fk_user_assign > 0) {
|
|
$userstat->fetch($object->fk_user_assign);
|
|
print $userstat->getNomUrl(-1);
|
|
}
|
|
|
|
// Show user list to assignate one if status is "read"
|
|
if (GETPOST('set', 'alpha') == "assign_ticket" && $object->status < 8 && !$user->socid && $user->hasRight('ticket', 'write')) {
|
|
print '<form method="post" name="ticket" enctype="multipart/form-data" action="'.$url_page_current.'">';
|
|
print '<input type="hidden" name="token" value="'.newToken().'">';
|
|
print '<input type="hidden" name="action" value="assign_user">';
|
|
print '<input type="hidden" name="track_id" value="'.$object->track_id.'">';
|
|
//print '<label for="fk_user_assign">'.$langs->trans("AssignUser").'</label> ';
|
|
print $form->select_dolusers(empty($object->fk_user_assign) ? $user->id : $object->fk_user_assign, 'fk_user_assign', 1);
|
|
print ' <input type="submit" class="button smallpaddingimp" name="btn_assign_user" value="'.$langs->trans("Validate").'" />';
|
|
print '</form>';
|
|
}
|
|
print '</td></tr>';
|
|
|
|
// Progression
|
|
print '<tr><td>';
|
|
print '<table class="nobordernopadding centpercent"><tr><td class="nowrap">';
|
|
print $langs->trans('Progression').'</td><td class="left">';
|
|
print '</td>';
|
|
if ($action != 'progression' && isset($object->status) && $object->status < $object::STATUS_CLOSED && !$user->socid) {
|
|
print '<td class="right"><a class="editfielda" href="'.$url_page_current.'?action=progression&token='.newToken().'&track_id='.urlencode($object->track_id).'">'.img_edit($langs->trans('Modify')).'</a></td>';
|
|
}
|
|
print '</tr></table>';
|
|
print '</td><td>';
|
|
if ($user->hasRight('ticket', 'write') && $action == 'progression') {
|
|
print '<form action="'.$url_page_current.'" method="post">';
|
|
print '<input type="hidden" name="token" value="'.newToken().'">';
|
|
print '<input type="hidden" name="track_id" value="'.$track_id.'">';
|
|
print '<input type="hidden" name="action" value="set_progression">';
|
|
print '<input type="text" class="flat width75" name="progress" value="'.$object->progress.'">';
|
|
print ' <input type="submit" class="button button-edit smallpaddingimp" value="'.$langs->trans('Modify').'">';
|
|
print '</form>';
|
|
} else {
|
|
print($object->progress > 0 ? $object->progress : '0').'%';
|
|
}
|
|
print '</td>';
|
|
print '</tr>';
|
|
|
|
// Timing (Duration sum of linked fichinter)
|
|
if (isModEnabled('intervention')) {
|
|
$object->fetchObjectLinked();
|
|
$num = count($object->linkedObjects);
|
|
$timing = 0;
|
|
$foundinter = 0;
|
|
if ($num) {
|
|
foreach ($object->linkedObjects as $objecttype => $objects) {
|
|
if ($objecttype == "fichinter") {
|
|
foreach ($objects as $fichinter) {
|
|
$foundinter++;
|
|
$timing += $fichinter->duration;
|
|
}
|
|
}
|
|
}
|
|
}
|
|
print '<tr><td>';
|
|
print $form->textwithpicto($langs->trans("TicketDurationAuto"), $langs->trans("TicketDurationAutoInfos"), 1);
|
|
print '</td><td>';
|
|
print $foundinter ? convertSecondToTime($timing, 'all', getDolGlobalString('MAIN_DURATION_OF_WORKDAY')) : '';
|
|
print '</td></tr>';
|
|
}
|
|
|
|
// Other attributes
|
|
include DOL_DOCUMENT_ROOT.'/core/tpl/extrafields_view.tpl.php';
|
|
|
|
print '</table>';
|
|
|
|
|
|
// End of left column and beginning of right column
|
|
print '</div><div class="fichehalfright">';
|
|
|
|
|
|
|
|
|
|
|
|
print '<form method="post" name="formticketproperties" action="'.$url_page_current.'">';
|
|
print '<input type="hidden" name="token" value="'.newToken().'">';
|
|
print '<input type="hidden" name="action" value="change_property">';
|
|
print '<input type="hidden" name="track_id" value="'.$track_id.'">';
|
|
print '<input type="hidden" name="trackid" value="'.$trackid.'">';
|
|
|
|
// Classification of ticket
|
|
print '<div class="div-table-responsive-no-min">'; // You can use div-table-responsive-no-min if you don't need reserved height for your table
|
|
print '<table class="border tableforfield centpercent margintable bordertopimp">';
|
|
print '<tr class="liste_titre">';
|
|
print '<td>';
|
|
print $langs->trans('TicketProperties');
|
|
print '</td>';
|
|
print '<td>';
|
|
if (GETPOST('set', 'alpha') == 'properties' && $user->hasRight('ticket', 'write')) {
|
|
print '<input type="submit" class="button smallpaddingimp" name="btn_update_ticket_prop" value="'.$langs->trans("Modify").'" />';
|
|
} else {
|
|
// Button to edit Properties
|
|
if (isset($object->status) && ($object->status < $object::STATUS_NEED_MORE_INFO || !getDolGlobalInt('TICKET_DISALLOW_CLASSIFICATION_MODIFICATION_EVEN_IF_CLOSED')) && $user->hasRight('ticket', 'write')) {
|
|
print ' <a class="editfielda" href="card.php?track_id='.$object->track_id.'&set=properties">'.img_edit($langs->trans('Modify')).'</a>';
|
|
}
|
|
}
|
|
print '</td>';
|
|
print '</tr>';
|
|
|
|
if (GETPOST('set', 'alpha') == 'properties' && $user->hasRight('ticket', 'write')) {
|
|
print '<tr>';
|
|
// Type
|
|
print '<td class="titlefield">';
|
|
print $langs->trans('Type');
|
|
print '</td><td>';
|
|
$formticket->selectTypesTickets($object->type_code, 'update_value_type', '', 2);
|
|
print '</td>';
|
|
print '</tr>';
|
|
// Group
|
|
print '<tr>';
|
|
print '<td>';
|
|
print $langs->trans('TicketCategory');
|
|
print '</td><td>';
|
|
$formticket->selectGroupTickets($object->category_code, 'update_value_category', '', 2, 0, 0, 0, 'maxwidth500 widthcentpercentminusxx');
|
|
print '</td>';
|
|
print '</tr>';
|
|
// Severity
|
|
print '<tr>';
|
|
print '<td>';
|
|
print $langs->trans('TicketSeverity');
|
|
print '</td><td>';
|
|
$formticket->selectSeveritiesTickets($object->severity_code, 'update_value_severity', '', 2);
|
|
print '</td>';
|
|
print '</tr>';
|
|
} else {
|
|
// Type
|
|
print '<tr><td class="titlefield">'.$langs->trans("Type").'</td><td>';
|
|
if (!empty($object->type_code)) {
|
|
print $langs->getLabelFromKey($db, 'TicketTypeShort'.$object->type_code, 'c_ticket_type', 'code', 'label', $object->type_code);
|
|
}
|
|
print '</td></tr>';
|
|
// Group
|
|
$s = '';
|
|
if (!empty($object->category_code)) {
|
|
$s = $langs->getLabelFromKey($db, 'TicketCategoryShort'.$object->category_code, 'c_ticket_category', 'code', 'label', $object->category_code);
|
|
}
|
|
print '<tr><td>'.$langs->trans("TicketCategory").'</td><td class="tdoverflowmax200" title="'.dol_escape_htmltag($s).'">';
|
|
print dol_escape_htmltag($s);
|
|
print '</td></tr>';
|
|
// Severity
|
|
print '<tr><td>'.$langs->trans("TicketSeverity").'</td><td>';
|
|
if (!empty($object->severity_code)) {
|
|
print $langs->getLabelFromKey($db, 'TicketSeverityShort'.$object->severity_code, 'c_ticket_severity', 'code', 'label', $object->severity_code);
|
|
}
|
|
print '</td></tr>';
|
|
}
|
|
print '</table>'; // End table actions
|
|
print '</div>';
|
|
|
|
print '</form>';
|
|
|
|
// Tags/Categories
|
|
if (isModEnabled('category')) {
|
|
print '<table class="border centpercent tableforfield">';
|
|
print '<tr>';
|
|
print '<td class="valignmiddle titlefield">';
|
|
print '<table class="nobordernopadding centpercent"><tr><td class="titlefield">';
|
|
print $langs->trans("Categories");
|
|
if ($action != 'categories' && !$user->socid) {
|
|
print '<td class="right"><a class="editfielda" href="'.$url_page_current.'?action=categories&track_id='.$object->track_id.'">'.img_edit($langs->trans('Modify')).'</a></td>';
|
|
}
|
|
print '</table>';
|
|
print '</td>';
|
|
|
|
if ($user->hasRight('ticket', 'write') && $action == 'categories') {
|
|
$cate_arbo = $form->select_all_categories(Categorie::TYPE_TICKET, '', 'parent', 64, 0, 3);
|
|
if (is_array($cate_arbo)) {
|
|
// Categories
|
|
print '<td colspan="3">';
|
|
print '<form action="'.$url_page_current.'" method="POST">';
|
|
print '<input type="hidden" name="token" value="'.newToken().'">';
|
|
print '<input type="hidden" name="track_id" value="'.$track_id.'">';
|
|
print '<input type="hidden" name="action" value="set_categories">';
|
|
|
|
$category = new Categorie($db);
|
|
$cats = $category->containing($object->id, 'ticket');
|
|
$arrayselected = array();
|
|
foreach ($cats as $cat) {
|
|
$arrayselected[] = $cat->id;
|
|
}
|
|
|
|
print img_picto('', 'category', 'class="pictofixedwidth"').$form->multiselectarray('categories', $cate_arbo, $arrayselected, '', 0, 'maxwidth500 widthcentpercentminusx', 0, 0);
|
|
print '<input type="submit" class="button button-edit smallpaddingimp" value="'.$langs->trans('Save').'">';
|
|
print '</form>';
|
|
print "</td>";
|
|
}
|
|
} else {
|
|
print '<td colspan="3">';
|
|
print $form->showCategories($object->id, Categorie::TYPE_TICKET, 1);
|
|
print "</td></tr>";
|
|
}
|
|
|
|
print '</table>';
|
|
}
|
|
|
|
// View Original message
|
|
$actionobject->viewTicketOriginalMessage($user, $action, $object);
|
|
|
|
|
|
// Display navbar with links to change ticket status
|
|
print '<!-- navbar with status -->';
|
|
if (!$user->socid && $user->hasRight('ticket', 'write') && isset($object->status) && $object->status < $object::STATUS_CLOSED) {
|
|
$actionobject->viewStatusActions($object);
|
|
}
|
|
|
|
|
|
if (getDolGlobalString('MAIN_DISABLE_CONTACTS_TAB')) {
|
|
print load_fiche_titre($langs->trans('Contacts'), '', 'title_companies.png');
|
|
|
|
print '<div class="div-table-responsive-no-min">';
|
|
print '<div class="tagtable centpercent noborder allwidth">';
|
|
|
|
print '<div class="tagtr liste_titre">';
|
|
print '<div class="tagtd">'.$langs->trans("Source").'</div>
|
|
<div class="tagtd">' . $langs->trans("Company").'</div>
|
|
<div class="tagtd">' . $langs->trans("Contacts").'</div>
|
|
<div class="tagtd">' . $langs->trans("ContactType").'</div>
|
|
<div class="tagtd">' . $langs->trans("Phone").'</div>
|
|
<div class="tagtd center">' . $langs->trans("Status").'</div>';
|
|
print '</div><!-- tagtr -->';
|
|
|
|
// Contact list
|
|
$companystatic = new Societe($db);
|
|
$contactstatic = new Contact($db);
|
|
$userstatic = new User($db);
|
|
$var = false;
|
|
foreach (array('internal', 'external') as $source) {
|
|
$tmpobject = $object;
|
|
$tab = $tmpobject->listeContact(-1, $source);
|
|
'@phan-var-force array<array{source:string,id:int,rowid:int,email:string,civility:string,firstname:string,lastname:string,labeltype:string,libelle:string,socid:int,code:string,status:int,statuscontact:string,fk_c_typecontact:string,phone:string,phone_mobile:string,nom:string}> $tab';
|
|
$num = is_array($tab) ? 0 : count($tab);
|
|
$i = 0;
|
|
foreach (array_keys($tab) as $i) {
|
|
$var = !$var;
|
|
print '<div class="tagtr '.($var ? 'pair' : 'impair').'">';
|
|
|
|
print '<div class="tagtd left">';
|
|
if ($tab[$i]['source'] == 'internal') {
|
|
echo $langs->trans("User");
|
|
}
|
|
|
|
if ($tab[$i]['source'] == 'external') {
|
|
echo $langs->trans("ThirdPartyContact");
|
|
}
|
|
|
|
print '</div>';
|
|
print '<div class="tagtd left">';
|
|
|
|
if ($tab[$i]['socid'] > 0) {
|
|
$companystatic->fetch($tab[$i]['socid']);
|
|
echo $companystatic->getNomUrl(-1);
|
|
}
|
|
if ($tab[$i]['socid'] < 0) {
|
|
echo getDolGlobalString('MAIN_INFO_SOCIETE_NOM');
|
|
}
|
|
if (!$tab[$i]['socid']) {
|
|
echo ' ';
|
|
}
|
|
print '</div>';
|
|
|
|
print '<div class="tagtd">';
|
|
if ($tab[$i]['source'] == 'internal') {
|
|
if ($userstatic->fetch($tab[$i]['id'])) {
|
|
print $userstatic->getNomUrl(-1);
|
|
}
|
|
}
|
|
if ($tab[$i]['source'] == 'external') {
|
|
if ($contactstatic->fetch($tab[$i]['id'])) {
|
|
print $contactstatic->getNomUrl(-1);
|
|
}
|
|
}
|
|
print ' </div>
|
|
<div class="tagtd">' . $tab[$i]['libelle'].'</div>';
|
|
|
|
print '<div class="tagtd">';
|
|
|
|
print dol_print_phone($tab[$i]['phone'], '', 0, 0, 'AC_TEL').'<br>';
|
|
|
|
if (!empty($tab[$i]['phone_perso'])) {
|
|
//print img_picto($langs->trans('PhonePerso'),'object_phoning.png','',0,0,0).' ';
|
|
print '<br>'.dol_print_phone($tab[$i]['phone_perso'], '', 0, 0, 'AC_TEL').'<br>';
|
|
}
|
|
if (!empty($tab[$i]['phone_mobile'])) {
|
|
//print img_picto($langs->trans('PhoneMobile'),'object_phoning.png','',0,0,0).' ';
|
|
print dol_print_phone($tab[$i]['phone_mobile'], '', 0, 0, 'AC_TEL').'<br>';
|
|
}
|
|
print '</div>';
|
|
|
|
print '<div class="tagtd center">';
|
|
if ($object->status >= 0) {
|
|
echo '<a href="contact.php?track_id='.$object->track_id.'&action=swapstatut&ligne='.$tab[$i]['rowid'].'">';
|
|
}
|
|
|
|
if ($tab[$i]['source'] == 'internal') {
|
|
$userstatic->id = $tab[$i]['id'];
|
|
$userstatic->lastname = $tab[$i]['lastname'];
|
|
$userstatic->firstname = $tab[$i]['firstname'];
|
|
echo $userstatic->LibStatut($tab[$i]['statuscontact'], 3);
|
|
}
|
|
if ($tab[$i]['source'] == 'external') {
|
|
$contactstatic->id = $tab[$i]['id'];
|
|
$contactstatic->lastname = $tab[$i]['lastname'];
|
|
$contactstatic->firstname = $tab[$i]['firstname'];
|
|
echo $contactstatic->LibStatut($tab[$i]['statuscontact'], 3);
|
|
}
|
|
if ($object->status >= 0) {
|
|
echo '</a>';
|
|
}
|
|
|
|
print '</div>';
|
|
|
|
print '</div><!-- tagtr -->';
|
|
|
|
$i++;
|
|
}
|
|
}
|
|
|
|
print '</div><!-- contact list -->';
|
|
print '</div>';
|
|
}
|
|
|
|
print '</div></div>';
|
|
print '<div class="clearboth"></div>';
|
|
|
|
print dol_get_fiche_end();
|
|
|
|
|
|
// Buttons for actions
|
|
if ($action != 'presend' && $action != 'presend_addmessage' && $action != 'editline') {
|
|
print '<div class="tabsAction">'."\n";
|
|
$parameters = array();
|
|
$reshook = $hookmanager->executeHooks('addMoreActionsButtons', $parameters, $object, $action); // Note that $action and $object may have been modified by hook
|
|
if ($reshook < 0) {
|
|
setEventMessages($hookmanager->error, $hookmanager->errors, 'errors');
|
|
}
|
|
|
|
if (empty($reshook)) {
|
|
// Email
|
|
if (isset($object->status) && $object->status < Ticket::STATUS_CLOSED && $action != "presend" && $action != "presend_addmessage") {
|
|
print dolGetButtonAction('', $langs->trans('SendMail'), 'default', $_SERVER["PHP_SELF"].'?action=presend_addmessage&send_email=1&private_message=0&mode=init&token='.newToken().'&track_id='.$object->track_id.'#formmailbeforetitle', '');
|
|
}
|
|
|
|
// Show link to add a message (if read and not closed)
|
|
if (isset($object->status) && $object->status < Ticket::STATUS_CLOSED && $action != "presend" && $action != "presend_addmessage") {
|
|
print dolGetButtonAction('', $langs->trans('TicketAddPrivateMessage'), 'default', $_SERVER["PHP_SELF"].'?action=presend_addmessage&mode=init&token='.newToken().'&track_id='.$object->track_id.'#formmailbeforetitle', '');
|
|
}
|
|
|
|
// Link to create an intervention
|
|
// socid is needed otherwise fichinter ask it and forgot origin after form submit :\
|
|
if (!$object->fk_soc && $user->hasRight("ficheinter", "creer")) {
|
|
print dolGetButtonAction($langs->trans('UnableToCreateInterIfNoSocid'), $langs->trans('TicketAddIntervention'), 'default', $_SERVER['PHP_SELF']. '#', '', false);
|
|
}
|
|
if ($object->fk_soc > 0 && isset($object->status) && $object->status < Ticket::STATUS_CLOSED && $user->hasRight('ficheinter', 'creer')) {
|
|
print dolGetButtonAction('', $langs->trans('TicketAddIntervention'), 'default', DOL_URL_ROOT.'/fichinter/card.php?action=create&token='.newToken().'&socid='. $object->fk_soc.'&origin=ticket_ticket&originid='. $object->id, '');
|
|
}
|
|
|
|
// Close ticket if status is read
|
|
if (isset($object->status) && $object->status > 0 && $object->status < Ticket::STATUS_CLOSED && $user->hasRight('ticket', 'write')) {
|
|
print dolGetButtonAction('', $langs->trans('CloseTicket'), 'default', $_SERVER["PHP_SELF"].'?action=close&token='.newToken().'&track_id='.$object->track_id, '');
|
|
}
|
|
|
|
// Abandon ticket if status is read
|
|
if (isset($object->status) && $object->status > 0 && $object->status < Ticket::STATUS_CLOSED && $user->hasRight('ticket', 'write')) {
|
|
print dolGetButtonAction('', $langs->trans('AbandonTicket'), 'default', $_SERVER["PHP_SELF"].'?action=abandon&token='.newToken().'&track_id='.$object->track_id, '');
|
|
}
|
|
|
|
// Re-open ticket
|
|
if (!$user->socid && (isset($object->status) && ($object->status == Ticket::STATUS_CLOSED || $object->status == Ticket::STATUS_CANCELED)) && !$user->socid) {
|
|
print dolGetButtonAction('', $langs->trans('ReOpen'), 'default', $_SERVER["PHP_SELF"].'?action=reopen&token='.newToken().'&track_id='.$object->track_id, '');
|
|
}
|
|
|
|
// Edit ticket
|
|
if ($permissiontoedit) {
|
|
print dolGetButtonAction('', $langs->trans('Modify'), 'default', $_SERVER["PHP_SELF"].'?id='.$object->id.'&action=edit&token='.newToken(), '', $permissiontoedit);
|
|
}
|
|
|
|
// Delete ticket
|
|
if ($user->hasRight('ticket', 'delete') && !$user->socid) {
|
|
print dolGetButtonAction('', $langs->trans('Delete'), 'delete', $_SERVER["PHP_SELF"].'?action=delete&token='.newToken().'&track_id='.$object->track_id, '');
|
|
}
|
|
}
|
|
print '</div>'."\n";
|
|
}
|
|
|
|
// Select mail models is same action as presend
|
|
if (GETPOST('modelselected')) {
|
|
$action = 'presend';
|
|
}
|
|
// Set $action to correct value for the case we used presend action to add a message
|
|
if (GETPOSTISSET('actionbis') && $action == 'presend') {
|
|
$action = 'presend_addmessage';
|
|
}
|
|
|
|
// add a message
|
|
if ($action == 'presend' || $action == 'presend_addmessage') {
|
|
if ($object->fk_soc > 0) {
|
|
$object->fetch_thirdparty();
|
|
}
|
|
|
|
$outputlangs = $langs;
|
|
$newlang = '';
|
|
if (getDolGlobalInt('MAIN_MULTILANGS') && empty($newlang) && GETPOST('lang_id', 'aZ09')) {
|
|
$newlang = GETPOST('lang_id', 'aZ09');
|
|
} elseif (getDolGlobalInt('MAIN_MULTILANGS') && empty($newlang) && is_object($object->thirdparty)) {
|
|
$newlang = $object->thirdparty->default_lang;
|
|
}
|
|
if (!empty($newlang)) {
|
|
$outputlangs = new Translate("", $conf);
|
|
$outputlangs->setDefaultLang($newlang);
|
|
}
|
|
|
|
$arrayoffamiliestoexclude = array('objectamount');
|
|
|
|
$action = 'add_message'; // action to use to post the message
|
|
$modelmail = 'ticket_send';
|
|
|
|
// Substitution array
|
|
$morehtmlright = '';
|
|
$help = "";
|
|
$substitutionarray = getCommonSubstitutionArray($outputlangs, 0, $arrayoffamiliestoexclude, $object);
|
|
complete_substitutions_array($substitutionarray, $outputlangs, $object);
|
|
$morehtmlright .= $form->textwithpicto('<span class="opacitymedium">'.$langs->trans("TicketMessageSubstitutionReplacedByGenericValues").'</span>', $help, 1, 'helpclickable', '', 0, 3, 'helpsubstitution');
|
|
|
|
print '<div>';
|
|
|
|
print '<div id="formmailbeforetitle" name="formmailbeforetitle"></div>';
|
|
|
|
print load_fiche_titre($langs->trans('TicketAddMessage'), $morehtmlright, 'messages@ticket');
|
|
|
|
print '<hr>';
|
|
|
|
$formticket = new FormTicket($db);
|
|
|
|
$formticket->action = $action;
|
|
$formticket->track_id = $object->track_id;
|
|
$formticket->ref = $object->ref;
|
|
$formticket->id = $object->id;
|
|
$formticket->trackid = 'tic'.$object->id;
|
|
|
|
$formticket->withfile = 2;
|
|
$formticket->withcancel = 1;
|
|
$formticket->param = array('fk_user_create' => $user->id);
|
|
$formticket->param['langsmodels'] = (empty($newlang) ? $langs->defaultlang : $newlang);
|
|
|
|
// Table of additional post parameters
|
|
$formticket->param['models'] = $modelmail;
|
|
$formticket->param['models_id'] = GETPOSTINT('modelmailselected');
|
|
//$formticket->param['socid']=$object->fk_soc;
|
|
$formticket->param['returnurl'] = $_SERVER["PHP_SELF"].'?track_id='.$object->track_id;
|
|
|
|
$formticket->withsubstit = 1;
|
|
$formticket->substit = $substitutionarray;
|
|
$formticket->backtopage = $backtopage;
|
|
|
|
$formticket->showMessageForm('100%');
|
|
print '</div>';
|
|
}
|
|
|
|
// Show messages on card (Note: this is a duplicate of the view Events/Agenda but on the main tab)
|
|
if (getDolGlobalString('TICKET_SHOW_MESSAGES_ON_CARD')) {
|
|
$param = '&id='.$object->id;
|
|
if (!empty($contextpage) && $contextpage != $_SERVER["PHP_SELF"]) {
|
|
$param .= '&contextpage='.$contextpage;
|
|
}
|
|
if ($limit > 0 && $limit != $conf->liste_limit) {
|
|
$param .= '&limit='.$limit;
|
|
}
|
|
if ($actioncode) {
|
|
$param .= '&actioncode='.urlencode($actioncode);
|
|
}
|
|
if ($search_agenda_label) {
|
|
$param .= '&search_agenda_label='.urlencode($search_agenda_label);
|
|
}
|
|
|
|
$morehtmlright = '';
|
|
|
|
$messagingUrl = DOL_URL_ROOT.'/ticket/agenda.php?track_id='.$object->track_id;
|
|
$morehtmlright .= dolGetButtonTitle($langs->trans('MessageListViewType'), '', 'fa fa-bars imgforviewmode', $messagingUrl, '', 1);
|
|
|
|
// Show link to add a message (if read and not closed)
|
|
$btnstatus = $object->status < Ticket::STATUS_CLOSED && $action != "presend" && $action != "presend_addmessage" && $action != "add_message";
|
|
$url = 'card.php?track_id='.$object->track_id.'&action=presend_addmessage&mode=init';
|
|
$morehtmlright .= dolGetButtonTitle($langs->trans('TicketAddMessage'), '', 'fa fa-comment-dots', $url, 'add-new-ticket-title-button', $btnstatus);
|
|
|
|
// Show link to add event (if read and not closed)
|
|
$btnstatus = $object->status < Ticket::STATUS_CLOSED && $action != "presend" && $action != "presend_addmessage" && $action != "add_message";
|
|
$url = dol_buildpath('/comm/action/card.php', 1).'?action=create&datep='.date('YmdHi').'&origin=ticket&originid='.$object->id.'&projectid='.$object->fk_project.'&backtopage='.urlencode($_SERVER["PHP_SELF"].'?track_id='.$object->track_id);
|
|
$morehtmlright .= dolGetButtonTitle($langs->trans('AddAction'), '', 'fa fa-plus-circle', $url, 'add-new-ticket-even-button', $btnstatus);
|
|
|
|
print_barre_liste($langs->trans("ActionsOnTicket"), 0, $_SERVER["PHP_SELF"], $param, $sortfield, $sortorder, '', 0, -1, '', 0, $morehtmlright, '', 0, 1, 1);
|
|
|
|
// List of all actions
|
|
$filters = array();
|
|
$filters['search_agenda_label'] = $search_agenda_label;
|
|
$filters['search_rowid'] = $search_rowid;
|
|
|
|
show_actions_messaging($conf, $langs, $db, $object, null, 0, $actioncode, '', $filters, $sortfield, $sortorder);
|
|
}
|
|
|
|
if ($action != 'presend' && $action != 'presend_addmessage' && $action != 'add_message') {
|
|
print '<div class="fichecenter"><div class="fichehalfleft">';
|
|
print '<a name="builddoc"></a>'; // ancre
|
|
/*
|
|
* Generated documents
|
|
*/
|
|
$filename = dol_sanitizeFileName($object->ref);
|
|
$filedir = $upload_dir."/".dol_sanitizeFileName($object->ref);
|
|
$urlsource = $_SERVER["PHP_SELF"]."?id=".$object->id;
|
|
$genallowed = $permissiontoadd;
|
|
$delallowed = $permissiontodelete;
|
|
$codelang = '';
|
|
if ($object->fk_soc > 0) {
|
|
$object->fetch_thirdparty();
|
|
$codelang = $object->thirdparty->default_lang;
|
|
}
|
|
|
|
print $formfile->showdocuments('ticket', $filename, $filedir, $urlsource, $genallowed, $delallowed, $object->model_pdf, 1, 0, 0, 28, 0, '', 0, '', $codelang);
|
|
|
|
// Show links to link elements
|
|
$linktoelem = $form->showLinkToObjectBlock($object, null, array('ticket'));
|
|
$somethingshown = $form->showLinkedObjectBlock($object, $linktoelem);
|
|
|
|
// Show direct link to public interface
|
|
print '<br><!-- Link to public interface -->'."\n";
|
|
print showDirectPublicLink($object).'<br>';
|
|
print '</div>';
|
|
|
|
if (!getDolGlobalString('MAIN_HIDE_MESSAGES_ON_CARD')) {
|
|
print '<div class="fichehalfright">';
|
|
|
|
$MAXEVENT = 10;
|
|
|
|
$morehtmlcenter = '<div class="nowraponall">';
|
|
$morehtmlcenter .= dolGetButtonTitle($langs->trans('FullConversation'), '', 'fa fa-comments imgforviewmode', DOL_URL_ROOT.'/ticket/messaging.php?id='.$object->id);
|
|
$morehtmlcenter .= dolGetButtonTitle($langs->trans('FullList'), '', 'fa fa-bars imgforviewmode', DOL_URL_ROOT.'/ticket/agenda.php?id='.$object->id);
|
|
$morehtmlcenter .= '</div>';
|
|
|
|
// List of actions on element
|
|
include_once DOL_DOCUMENT_ROOT.'/core/class/html.formactions.class.php';
|
|
$formactions = new FormActions($db);
|
|
$somethingshown = $formactions->showactions($object, 'ticket', $socid, 1, 'listactions', $MAXEVENT, '', $morehtmlcenter);
|
|
|
|
print '</div>';
|
|
}
|
|
|
|
print '</div>';
|
|
}
|
|
}
|
|
}
|
|
|
|
// End of page
|
|
llxFooter();
|
|
$db->close();
|