57 lines
2.2 KiB
SQL
57 lines
2.2 KiB
SQL
-- SQL definition for module ticket
|
|
-- Copyright (C) 2013 Jean-François FERRY <hello@librethic.io>
|
|
-- Copyright (C) 2023 Charlene Benke <charlene@patas-monkey.com>
|
|
--
|
|
-- This program is free software: you can redistribute it and/or modify
|
|
-- it under the terms of the GNU General Public License as published by
|
|
-- the Free Software Foundation, either version 3 of the License, or
|
|
-- (at your option) any later version.
|
|
--
|
|
-- This program is distributed in the hope that it will be useful,
|
|
-- but WITHOUT ANY WARRANTY; without even the implied warranty of
|
|
-- MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
|
|
-- GNU General Public License for more details.
|
|
--
|
|
-- You should have received a copy of the GNU General Public License
|
|
-- along with this program. If not, see <https://www.gnu.org/licenses/>.
|
|
|
|
CREATE TABLE llx_ticket
|
|
(
|
|
rowid integer AUTO_INCREMENT PRIMARY KEY,
|
|
entity integer DEFAULT 1,
|
|
ref varchar(128) NOT NULL,
|
|
track_id varchar(128) NOT NULL,
|
|
fk_soc integer DEFAULT 0,
|
|
fk_project integer DEFAULT 0,
|
|
fk_contract integer DEFAULT 0,
|
|
origin_email varchar(128),
|
|
origin_replyto varchar(128),
|
|
origin_references text,
|
|
fk_user_create integer,
|
|
fk_user_assign integer,
|
|
subject varchar(255),
|
|
message mediumtext,
|
|
fk_statut integer,
|
|
resolution integer,
|
|
progress integer DEFAULT 0, -- progression 0 - 100 or null
|
|
timing varchar(20),
|
|
type_code varchar(32),
|
|
category_code varchar(32),
|
|
severity_code varchar(32),
|
|
datec datetime, -- date of creation of record
|
|
date_read datetime,
|
|
date_last_msg_sent datetime,
|
|
date_close datetime,
|
|
notify_tiers_at_create tinyint,
|
|
email_msgid varchar(255), -- if ticket is created by email collector, we store here MSG ID
|
|
email_date datetime, -- if ticket is created by email collector, we store here Date of message
|
|
ip varchar(250),
|
|
tms timestamp DEFAULT CURRENT_TIMESTAMP ON UPDATE CURRENT_TIMESTAMP,
|
|
model_pdf varchar(255),
|
|
last_main_doc varchar(255), -- relative filepath+filename of last main generated document
|
|
extraparams varchar(255), -- to save other parameters with json format
|
|
barcode varchar(255) DEFAULT NULL, -- barcode
|
|
fk_barcode_type integer DEFAULT NULL, -- barcode type
|
|
import_key varchar(14)
|
|
)ENGINE=innodb;
|