* Copyright (C) 2016 Christophe Battarel * Copyright (C) 2019-2024 Frédéric France * Copyright (C) 2024 MDW * * This program is free software: you can redistribute it and/or modify * it under the terms of the GNU General Public License as published by * the Free Software Foundation, either version 3 of the License, or * (at your option) any later version. * * This program is distributed in the hope that it will be useful, * but WITHOUT ANY WARRANTY; without even the implied warranty of * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the * GNU General Public License for more details. * * You should have received a copy of the GNU General Public License * along with this program. If not, see . */ /** * \file core/lib/ticket.lib.php * \ingroup ticket * \brief This file is a library for Ticket module */ /** * Build tabs for admin page * * @return array */ function ticketAdminPrepareHead() { global $langs, $conf, $db; $extrafields = new ExtraFields($db); $extrafields->fetch_name_optionals_label('ticket'); $langs->load("ticket"); $h = 0; $head = array(); $head[$h][0] = DOL_URL_ROOT.'/admin/ticket.php'; $head[$h][1] = $langs->trans("TicketSettings"); $head[$h][2] = 'settings'; $h++; $head[$h][0] = DOL_URL_ROOT.'/admin/ticket_extrafields.php'; $head[$h][1] = $langs->trans("ExtraFieldsTicket"); $nbExtrafields = $extrafields->attributes['ticket']['count']; if ($nbExtrafields > 0) { $head[$h][1] .= ''.$nbExtrafields.''; } $head[$h][2] = 'attributes'; $h++; $head[$h][0] = DOL_URL_ROOT.'/admin/ticket_public.php'; $head[$h][1] = $langs->trans("PublicInterface"); $head[$h][2] = 'public'; $h++; // Show more tabs from modules // Entries must be declared in modules descriptor with line //$this->tabs = array( // 'entity:+tabname:Title:@ticket:/ticket/mypage.php?id=__ID__' //); // to add new tab //$this->tabs = array( // 'entity:-tabname:Title:@ticket:/ticket/mypage.php?id=__ID__' //); // to remove a tab complete_head_from_modules($conf, $langs, null, $head, $h, 'ticketadmin'); complete_head_from_modules($conf, $langs, null, $head, $h, 'ticketadmin', 'remove'); return $head; } /** * Build tabs for a Ticket object * * @param Ticket $object Object Ticket * @return array Array of tabs */ function ticket_prepare_head($object) { global $langs, $conf, $user, $db; $h = 0; $head = array(); $head[$h][0] = DOL_URL_ROOT.'/ticket/card.php?track_id='.$object->track_id; $head[$h][1] = $langs->trans("Ticket"); $head[$h][2] = 'tabTicket'; $h++; if (!getDolGlobalInt('MAIN_DISABLE_CONTACTS_TAB') && empty($user->socid) && isModEnabled("societe")) { $nbContact = count($object->liste_contact(-1, 'internal')) + count($object->liste_contact(-1, 'external')); $head[$h][0] = DOL_URL_ROOT.'/ticket/contact.php?track_id='.$object->track_id; $head[$h][1] = $langs->trans('ContactsAddresses'); if ($nbContact > 0) { $head[$h][1] .= ''.$nbContact.''; } $head[$h][2] = 'contact'; $h++; } complete_head_from_modules($conf, $langs, $object, $head, $h, 'ticket', 'add', 'core'); // Attached files include_once DOL_DOCUMENT_ROOT.'/core/lib/files.lib.php'; $upload_dir = $conf->ticket->dir_output."/".$object->ref; $nbFiles = count(dol_dir_list($upload_dir, 'files')); $sql = 'SELECT id FROM '.MAIN_DB_PREFIX.'actioncomm'; $sql .= " WHERE fk_element = ".(int) $object->id." AND elementtype = 'ticket'"; $resql = $db->query($sql); if ($resql) { $numrows = $db->num_rows($resql); for ($i=0; $i < $numrows; $i++) { $upload_msg_dir = $conf->agenda->dir_output.'/'.$db->fetch_row($resql)[0]; $nbFiles += count(dol_dir_list($upload_msg_dir, "files")); } } $head[$h][0] = DOL_URL_ROOT.'/ticket/document.php?id='.$object->id; $head[$h][1] = $langs->trans("Documents"); if ($nbFiles > 0) { $head[$h][1] .= ''.$nbFiles.''; } $head[$h][2] = 'tabTicketDocument'; $h++; // History $ticketViewType = "messaging"; if (empty($_SESSION['ticket-view-type'])) { $_SESSION['ticket-view-type'] = $ticketViewType; } else { $ticketViewType = $_SESSION['ticket-view-type']; } if ($ticketViewType == "messaging") { $head[$h][0] = DOL_URL_ROOT.'/ticket/messaging.php?track_id='.$object->track_id; } else { // $ticketViewType == "list" $head[$h][0] = DOL_URL_ROOT.'/ticket/agenda.php?track_id='.$object->track_id; } $head[$h][1] = $langs->trans('Events'); if (isModEnabled('agenda') && ($user->hasRight('agenda', 'myactions', 'read') || $user->hasRight('agenda', 'allactions', 'read'))) { $head[$h][1] .= '/'; $head[$h][1] .= $langs->trans("Agenda"); } $head[$h][2] = 'tabTicketLogs'; $h++; complete_head_from_modules($conf, $langs, $object, $head, $h, 'ticket', 'add', 'external'); complete_head_from_modules($conf, $langs, $object, $head, $h, 'ticket', 'remove'); return $head; } /** * Return string with full Url. The file qualified is the one defined by relative path in $object->last_main_doc * * @param Object $object Object * @return string Url string */ function showDirectPublicLink($object) { global $conf, $langs; require_once DOL_DOCUMENT_ROOT.'/core/class/CMailFile.class.php'; $email = CMailFile::getValidAddress($object->origin_email, 2); $url = ''; if ($email) { $url = getDolGlobalString('TICKET_URL_PUBLIC_INTERFACE', dol_buildpath('/public/ticket/', 3)).'view.php?track_id='.$object->track_id.'&email='.$email; } $out = ''; if (!getDolGlobalInt('TICKET_ENABLE_PUBLIC_INTERFACE')) { $langs->load('errors'); $out .= ''.$langs->trans("ErrorPublicInterfaceNotEnabled").''; } else { $out .= img_picto('', 'object_globe.png').' '.$langs->trans("TicketPublicAccess").'
'; if ($url) { $out .= '
'; $out .= ''; $out .= ''.img_picto('', 'object_globe.png', 'class="paddingleft"').''; $out .= '
'; $out .= ajax_autoselect("directpubliclink", ''); } else { $out .= ''.$langs->trans("TicketNotCreatedFromPublicInterface").''; } } return $out; } /** * Generate a random id * * @param int $car Length of string to generate key * @return string */ function generate_random_id($car = 16) { $string = ""; $chaine = "abcdefghijklmnopqrstuvwxyz123456789"; mt_srand((int) ((float) microtime() * 1000000)); for ($i = 0; $i < $car; $i++) { $string .= $chaine[mt_rand() % strlen($chaine)]; } return $string; } /** * Show http header, open body tag and show HTML header banner for public pages for tickets * * @param string $title Title * @param string $head Head array * @param int $disablejs More content into html header * @param int $disablehead More content into html header * @param array $arrayofjs Array of complementary js files * @param array $arrayofcss Array of complementary css files * @return void */ function llxHeaderTicket($title, $head = "", $disablejs = 0, $disablehead = 0, $arrayofjs = [], $arrayofcss = []) { global $user, $conf, $langs, $mysoc; $urllogo = ""; top_htmlhead($head, $title, $disablejs, $disablehead, $arrayofjs, $arrayofcss, 0, 1); // Show html headers print ''; print '
'; print '
'; // Define urllogo if (getDolGlobalInt('TICKET_SHOW_COMPANY_LOGO') || getDolGlobalString('TICKET_PUBLIC_INTERFACE_TOPIC')) { // Print logo if (getDolGlobalInt('TICKET_SHOW_COMPANY_LOGO')) { $urllogo = DOL_URL_ROOT.'/theme/common/login_logo.png'; if (!empty($mysoc->logo_small) && is_readable($conf->mycompany->dir_output.'/logos/thumbs/'.$mysoc->logo_small)) { $urllogo = DOL_URL_ROOT.'/viewimage.php?modulepart=mycompany&entity='.$conf->entity.'&file='.urlencode('logos/thumbs/'.$mysoc->logo_small); } elseif (!empty($mysoc->logo) && is_readable($conf->mycompany->dir_output.'/logos/'.$mysoc->logo)) { $urllogo = DOL_URL_ROOT.'/viewimage.php?modulepart=mycompany&entity='.$conf->entity.'&file='.urlencode('logos/'.$mysoc->logo); } elseif (is_readable(DOL_DOCUMENT_ROOT.'/theme/dolibarr_logo.svg')) { $urllogo = DOL_URL_ROOT.'/theme/dolibarr_logo.svg'; } } } // Output html code for logo if ($urllogo || getDolGlobalString('TICKET_PUBLIC_INTERFACE_TOPIC')) { print '
'; print '
'; if ($urllogo) { print ''; print ''; print ''; } if (getDolGlobalString('TICKET_PUBLIC_INTERFACE_TOPIC')) { print '
'.(getDolGlobalString('TICKET_PUBLIC_INTERFACE_TOPIC') ? getDolGlobalString('TICKET_PUBLIC_INTERFACE_TOPIC') : $langs->trans("TicketSystem")).''; } print '
'; if (!getDolGlobalInt('MAIN_HIDE_POWERED_BY')) { print '
'.$langs->trans("PoweredBy").'
'; } print '
'; } if (getDolGlobalInt('TICKET_IMAGE_PUBLIC_INTERFACE')) { print '
'; print ''; print '
'; } print '
'; //print '
'; }