* Copyright (C) 2016 Christophe Battarel * Copyright (C) 2018-2021 Frédéric France * Copyright (C) 2024 MDW * * This program is free software: you can redistribute it and/or modify * it under the terms of the GNU General Public License as published by * the Free Software Foundation, either version 3 of the License, or * (at your option) any later version. * * This program is distributed in the hope that it will be useful, * but WITHOUT ANY WARRANTY; without even the implied warranty of * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the * GNU General Public License for more details. * * You should have received a copy of the GNU General Public License * along with this program. If not, see . */ /** * \file htdocs/core/boxes/box_last_ticket.php * \ingroup ticket * \brief This box shows latest created tickets */ require_once DOL_DOCUMENT_ROOT."/core/boxes/modules_boxes.php"; /** * Class to manage the box to show last created tickets */ class box_last_ticket extends ModeleBoxes { public $boxcode = "box_last_ticket"; public $boximg = "ticket"; public $boxlabel; public $depends = array("ticket"); /** * Constructor * @param DoliDB $db Database handler * @param string $param More parameters */ public function __construct($db, $param = '') { global $langs; $langs->load("boxes"); $this->db = $db; $this->boxlabel = $langs->transnoentitiesnoconv("BoxLastTicket"); } /** * Load data into info_box_contents array to show array later. * * @param int $max Maximum number of records to load * @return void */ public function loadBox($max = 5) { global $conf, $user, $langs; $this->max = $max; require_once DOL_DOCUMENT_ROOT."/ticket/class/ticket.class.php"; $text = $langs->trans("BoxLastTicketDescription", $max); $this->info_box_head = array( 'text' => $text.'...', 'limit' => dol_strlen($text), ); $this->info_box_contents[0][0] = array( 'td' => 'class="left"', 'text' => $langs->trans("BoxLastTicketContent"), ); if ($user->hasRight('ticket', 'read')) { $sql = "SELECT t.rowid as id, t.ref, t.track_id, t.fk_soc, t.fk_user_create, t.fk_user_assign, t.subject, t.message, t.fk_statut as status, t.type_code, t.category_code, t.severity_code, t.datec, t.date_read, t.date_close, t.origin_email,"; $sql .= " type.label as type_label, category.label as category_label, severity.label as severity_label,"; $sql .= " s.nom as company_name, s.email as socemail, s.client, s.fournisseur"; $sql .= " FROM ".MAIN_DB_PREFIX."ticket as t"; $sql .= " LEFT JOIN ".MAIN_DB_PREFIX."c_ticket_type as type ON type.code=t.type_code"; $sql .= " LEFT JOIN ".MAIN_DB_PREFIX."c_ticket_category as category ON category.code=t.category_code"; $sql .= " LEFT JOIN ".MAIN_DB_PREFIX."c_ticket_severity as severity ON severity.code=t.severity_code"; $sql .= " LEFT JOIN ".MAIN_DB_PREFIX."societe as s ON s.rowid=t.fk_soc"; $sql .= " WHERE t.entity IN (".getEntity('ticket').")"; // $sql.= " AND e.rowid = er.fk_event"; //if (empty($user->rights->societe->client->voir) && !$user->socid) $sql.= " WHERE s.rowid = sc.fk_soc AND sc.fk_user = ".((int) $user->id); if ($user->socid) { $sql .= " AND t.fk_soc= ".((int) $user->socid); } //$sql.= " AND t.fk_statut > 9"; $sql .= " ORDER BY t.datec DESC, t.rowid DESC "; $sql .= $this->db->plimit($max, 0); $resql = $this->db->query($sql); if ($resql) { $num = $this->db->num_rows($resql); $i = 0; while ($i < $num) { $objp = $this->db->fetch_object($resql); $datec = $this->db->jdate($objp->datec); //$dateterm = $this->db->jdate($objp->fin_validite); //$dateclose = $this->db->jdate($objp->date_close); //$late = ''; $ticket = new Ticket($this->db); $ticket->id = $objp->id; $ticket->track_id = $objp->track_id; $ticket->ref = $objp->ref; $ticket->fk_statut = $objp->status; $ticket->status = $objp->status; $ticket->subject = $objp->subject; if ($objp->fk_soc > 0) { $thirdparty = new Societe($this->db); $thirdparty->id = $objp->fk_soc; $thirdparty->email = $objp->socemail; $thirdparty->client = $objp->client; $thirdparty->fournisseur = $objp->fournisseur; $thirdparty->name = $objp->company_name; $link = $thirdparty->getNomUrl(1); } else { $link = ''.dol_print_email($objp->origin_email).''; } $r = 0; // Ticket $this->info_box_contents[$i][$r] = array( 'td' => 'class="nowraponall"', 'text' => $ticket->getNomUrl(1), 'asis' => 1 ); $r++; // Subject $this->info_box_contents[$i][$r] = array( 'td' => 'class="tdoverflowmax200"', 'text' => ''.dol_escape_htmltag($objp->subject).'', // Some event have no ref 'url' => DOL_URL_ROOT."/ticket/card.php?track_id=".urlencode($objp->track_id), ); $r++; // Customer $this->info_box_contents[$i][$r] = array( 'td' => 'class="tdoverflowmax100"', 'text' => $link, 'asis' => 1, ); $r++; // Date creation $this->info_box_contents[$i][$r] = array( 'td' => 'class="center nowraponall" title="'.dol_escape_htmltag($langs->trans("DateCreation").': '.dol_print_date($datec, 'dayhour', 'tzuserrel')).'"', 'text' => dol_print_date($datec, 'dayhour', 'tzuserrel'), ); $r++; // Statut $this->info_box_contents[$i][$r] = array( 'td' => 'class="right nowraponall"', 'text' => $ticket->getLibStatut(3), ); $r++; $i++; } if ($num == 0) { $this->info_box_contents[$i][0] = array('td' => '', 'text' => ''.$langs->trans("BoxLastTicketNoRecordedTickets").''); } } else { dol_print_error($this->db); } } else { $this->info_box_contents[0][0] = array('td' => '', 'text' => ''.$langs->trans("ReadPermissionNotAllowed").''); } } /** * Method to show box * * @param ?array{text?:string,sublink?:string,subpicto:?string,nbcol?:int,limit?:int,subclass?:string,graph?:string} $head Array with properties of box title * @param ?array> $contents Array with properties of box lines * @param int<0,1> $nooutput No print, only return string * @return string */ public function showBox($head = null, $contents = null, $nooutput = 0) { return parent::showBox($this->info_box_head, $this->info_box_contents, $nooutput); } }